Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Hello Zac,We're thrilled to hear you had such a wonderful stay with us! Your satisfaction is our top priority, and we appreciate your kind words. We hope to welcome you back soon for another fantastic experience. 

Business response:

Hello Rodneeka,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Your insights are valuable, and we will ensure they are communicated to the appropriate departments for consideration. If you have any further details you'd like to share, please feel free to reach out to our management team directly. We hope to welcome you back in the future for a more enjoyable stay. 

Business response:

Hello Clarence,We're sorry to hear that your experience did not meet your expectations. We value your input and would appreciate it if you could reach out to the hotel directly to share any specific feedback, so we can address your concerns and improve for future guests. 

Business response:

Hello Briana,We're sorry to hear that your experience did not meet your expectations. Please reach out to our hotel team to share your feedback directly, as we would like to understand the issues you encountered and improve for future stays. Your insights are valuable to us. 

Business response:

Hello Jean paul,Nous sommes ravis d'apprendre que vous avez apprécié la propreté de votre chambre et l'espace qu'elle offrait. Merci de souligner le professionnalisme de notre personnel, c'est toujours un plaisir de recevoir des retours positifs. Nous espérons que votre séjour a été globalement agréable. N'hésitez pas à revenir pour une nouvelle expérience. 

Business response:

Hello Sonja,Thank you for your positive feedback about Ms. Yvonne and our convenient location. We strive to provide a welcoming atmosphere for all our guests, and it's great to hear that you appreciated her helpfulness. Our on-the-go breakfast option is designed to cater to the needs of our long-term residents while maintaining convenience for all. We hope your future travels will bring you back again to enjoy all that our hotel has to offer. 

Business response:

Hello Max,Thank you for your feedback! We’re pleased to hear you had a good stay with us. We appreciate your support and hope to welcome you back for another enjoyable experience in the future. Your insights are valuable to us as we continually strive to improve. 

Business response:

Hello Jermaine,We're sorry to hear that your experience did not fully meet your expectations. If you could please reach out to the hotel directly, we would appreciate the opportunity to address any specific concerns you may have. Your input is valuable in helping us improve. Thank you for your time. 

Business response:

Hello Dante,Thank you for sharing your feedback regarding your recent stay. We're glad you took the time to let us know your thoughts on the breakfast options and the amenities in your room. Your input is valuable and will be considered as we strive to enhance our guests’ experiences. If you ever decide to return, we would love to welcome you back to enjoy improvements that have been made since your visit.