Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Hello Tanya,Thank you for sharing your feedback about the kitchen facilities. We're pleased to hear that you found them to be in good shape and functional during your stay. Your comments are valuable, and we will be sure to pass them along to the team. We appreciate your input and hope to welcome you back in the future for another enjoyable experience. 

Business response:

Hello Eric,Thank you for your kind words about our staff and the room! We strive to provide excellent service and accommodations for all our guests. Your feedback will definitely be shared with the team to continue inspiring great guest experiences. We hope to welcome you back in the future for another wonderful stay. 

Business response:

Hello Samuel,We are delighted to hear you had a wonderful experience with us! Your satisfaction is our priority, and we hope to welcome you back soon for another memorable stay. 

Business response:

Dear Guest, Thank you for your feedback. We are glad you were able to use the facilities as needed. We appreciate your comments and hope to provide a more comfortable experience for you in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your kind words. We are delighted you found the property clean, as maintaining a well-kept environment for our guests is always a top priority. We look forward to welcoming you back for another pleasant visit. Sincerely, Hotel Management 

Business response:

Hello christine,Thank you for your feedback regarding the cleanliness of your stay. We strive to maintain high standards, and your comments will be reviewed with the team. We appreciate you taking the time to share your experience, as it helps us continuously improve our services. Should you have any further insights to share, please feel free to reach out to management directly. Your satisfaction is important to us, and we value your input. 

Business response:

Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Hello Andre,We're glad to hear that you found your stay nice and relaxing! Our team strives to create a peaceful atmosphere for all our guests. If you have any suggestions for how we can enhance the experience for future visitors, we’d love to hear them. Thank you for sharing your feedback! 

Business response:

Hello Lesli,Thank you for sharing your feedback! We're delighted to hear that you enjoyed the cleanliness of your room, the comfort of the bed and pillows, and our wonderful location. It’s great to know that the mini kitchen amenities added to your experience. Your comments will help us continue to enhance our guest offerings. We look forward to welcoming you back in the future!