Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Dear Katherine, Thank you for sharing your experience. We regret to hear that your stay didn’t fully meet expectations. Your feedback regarding breakfast, room condition, and service is valuable and will be shared with the team for improvement. We appreciate your understanding and hope for the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management 

Business response:

Dear Mariah, Thank you for your feedback. We are glad to hear that you found the atmosphere quiet initially. However, we regret that your experience was disrupted by noise at night. We strive to provide a peaceful environment for all our guests and will address your comments to ensure that we better manage noise disturbances in the future. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to provide you with a more restful stay in the future.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for your feedback! We’re glad you chose Extended Stay America for your stay. While we apologize for the noise and the issue with the sheets, we appreciate your input, as it helps us improve our services. We hope to provide you with a more comfortable experience during your next visit!Sincerely,Hotel Management 

Business response:

Dear Leroy,Thank you for taking the time to review our hotel. We love welcoming our guests and ensuring they have everything they need for a great stay, and we hope you had a pleasant time with us at our Extended Stay America. However, we are sorry for the delay in getting your suite upon arrival. Your valuable feedback has been shared with our team, and we will take every possible measure to ensure this does not happen again. We hope you will choose us again so we make a much better impression on a future stay.Sincerely,Hot... read more