This profile has been claimed by the business owner or representative.
Extended Stay America Hotel Cleveland - Beachwood is located at 3820 Orange Pl, Beachwood, OH. This business specializes in Hotels & Motels and Other Lodging.
3820 Orange Pl., Orange, OH, 44122, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
There was a horrible strong odor (urine/dirty cat litter/something rotten) in the hallway, elevator, and lobby after the first night. The staff was friendly and apologetic, but I was surprised that it didnt seem like anything was being done to get rid of the odor.
Business response:
Dear Heather, Thank you for sharing your feedback. We apologize for the unsatisfactory experience you encountered during your stay. Cleanliness and guest comfort are paramount to us, and we regret any inconvenience caused. Please be assured that we take such matters seriously and have promptly addressed the issue with our team to eliminate the odor. We appreciate your recognition of our friendly and apologetic staff. Your feedback is invaluable, and we hope to have the chance to offer you a significantly improved stay in the... read more
The experience was enjoyable!
Business response:
Dear Brian, Thank you for your positive feedback about Extended Stay America! We are thrilled that you had an enjoyable experience with us. Guest satisfaction is our priority, and it is heartwarming that we have fulfilled this. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management
Good time
Business response:
Dear Tico, On behalf of everyone here at Extended Stay America, we would like to thank you for the kind review. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to our area.Sincerely,Hotel Management
The way to check in costing less then walk in. Everything else was good.
The hallway needs to smell fresher than what it did , musky smell.
Business response:
Dear Wesley, Thank you for choosing Extended Stay America! We appreciate your feedback regarding the hallway's scent. Ensuring a fresh and pleasant environment is important to us, and we apologize for any inconvenience caused by the musky smell. Your comments will be shared with our team for immediate attention. We are committed to providing a comfortable stay for all our guests and hope other aspects of your stay were enjoyable. We look forward to welcoming you back for a more pleasurable experience. Thank you for bringing ... read more
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 4.1 star rating with 1,127 reviews.
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.