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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest,We're thrilled to hear you had such a fantastic stay! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another memorable experience.
great room for the money the room was great, but i found it a bit hard laying in bed trying to watch a 19" TV, also if they could talk just a little paint and paint he hallways and cleaned the carpet it would be a plus.
Room was outdated, bed was hard and uncomfortable. Nosey all night.
Business response:
Hello Shanique,Thank you for sharing your feedback regarding your recent stay. We appreciate your insights about the room conditions and noise levels. Our team continuously evaluates guest experiences, and your comments will be shared with the appropriate departments for consideration. We strive to enhance our guests' comfort and satisfaction in the future. Thank you for your input.
The tv wasn’t working right so I got moved to a new room the remote wasn’t working in the new room so they let me barrow the main remote also I had to call down for everything I had a kitchen suite with no dishes also for breakfast they had oatmeal but no bowls then when I asked for a bowl someone gave me a glass bowl that looked like it was from there house for their lunch and they just let me barrow it also the shower had hair in there and the lights in the room was not bright at all and the room didn’t smell fresh there’s... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. While we are glad that our team was able to assist you with room changes and provide alternatives when issues arose, we sincerely apologize for the inconveniences you encountered during your stay. Your feedback has been shared with our housekeeping, maintenance, and front desk teams to ensure these matters are addressed promptly. A fresh, comfortable environment is fundamental to guest satisfaction, and we regret that this was not reflected during yo... read more
The room did not have all amenities. When asked about cooking was reminded of fees if smoke alarm goes off was not allowed to light candles no shower head only extension bag breakfast horrible
Business response:
Dear Guest, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that... read more
The curtain rod was hanging off, the cable barely worked and the internet I paid for $5.99 each day didn't work well. It was going in and out. Satellite cable is horrible. They need a better cable company. Other than that, the room was very clean and comfy.
Business response:
Dear Guest, We are sorry to hear about the issues you experienced in your room and with the internet connectivity. This is understandably frustrating and not the experience we aim to provide. While some technical limitations can occur, your comments help us identify areas that need attention, and they’ve been shared with our maintenance and service providers for review. We appreciate you noting the room’s cleanliness and comfort, and we are glad that part of your stay was positive. We hope you’ll consider returning so we can... read more
Would love a refund
Business response:
Hello Jimmy,Thank you for your feedback. We take all guest comments seriously and understand your concerns. For issues regarding your stay, we encourage you to reach out to management directly as they are best equipped to assist you with your request. We appreciate you sharing your experience and hope to improve for future guests.
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.