This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sketch! I'm sure this area used to be nice, but most hotels and restaurants around were boarded up and shut down, so a bit sketchy. The staff was friendly, but overworked. The baseboards on our floor were missing...they were possibly getting ready to replace the carpet...which needed it badly. The air conditioner in our room did not work, but we couldn't use the phone to call and report it, because it didn't work either. They didn't move us to a new room, but the air got fixed in pretty short order. Free breakfast is a misno... read more
Business response:
Hello Wendy,Thank you for your feedback. We appreciate your observations regarding the area, and it's unfortunate that several aspects of your stay did not meet your expectations. We're glad to hear the beds were comfortable, and we take all guest comments seriously to help enhance future experiences. Your insights regarding the breakfast offerings and maintenance issues will be addressed with the appropriate teams. We wish you the best in your future travels as you explore other accommodations that better suit your needs.
Racially Targeted my experience was HORRIBLE!!!..me,my son and 2 adult nephews were racially targeted for stuff we had no control over!!!..just disgusting!!!..we didn’t even stay the night!!!..im trying to get a refund or a credit for future stay at another property!!!..
Business response:
Dear Guest,Thank you for sharing your experience. We take guest feedback seriously and understand that your stay did not meet expectations. Your concerns regarding the treatment you received will be addressed internally, as we strive to ensure a welcoming environment for all guests. For inquiries about refunds or credits, please reach out to our management team directly. We appreciate your feedback and hope future stays will be more enjoyable.
Business response:
Hello Nancy,We're sorry to hear that your stay did not meet your expectations. Please reach out to the hotel directly to share your concerns, as we value your input and would like to address any issues you encountered. Your feedback is important to us, and we hope to have the opportunity to improve your experience in the future.
Business response:
Hello Tanesha,We're sorry to hear that your stay did not meet your expectations. Please reach out to the hotel directly to share any specific feedback or concerns. This information is valuable to us as we strive to improve and provide a better experience for our guests. We appreciate you taking the time to share your experience.
I have stayed in several of these properties and have had mostly positive experiences. I’ve come to expect, and appreciate, that this chain is no frills. I don't mind that as long as the hotel is safe and clean. This location pushed me beyond my ability to grin and bear it. There was a distinct smell of cannabis throughout the hallways. The elevator floor was perpetually wet. The paint in the hallways was coming from the walls, the TV did not have cable and only about eight channels, the furniture and bed were shaky at best,... read more
Business response:
Hello Todd, We appreciate your detailed feedback on your recent stay. Rest assured that your comments will be shared with our team for further review. We are glad to hear that you found our staff friendly and attentive during your visit. Your observations about the property will be used to improve the overall guest experience. We hope to welcome you back in the future to provide a better stay for you.
The floor in the room was with some spots. No blankets, just one sheet. The hotel was under construction, but expedia did not mention that.
Business response:
Hello Rimma, We apologize for any inconvenience you experienced during your stay with us. Guest feedback is valuable to us and we will work to address these issues for future guests. We recommend reaching out to Expedia regarding the information provided on their website for accurate details about hotel amenities and renovations. Thank you for sharing your thoughts with us.
Our hotel door did not lock. We were given another room and it had an odor to it. The bed is very small for a queen size bed. No hairdryer. You’re getting what you pay for. Book somewhere else.
Business response:
Dear Tracy,Thank you for sharing your review with us. Your safety and comfort are our top priorities, and we are very sorry to hear about the door lock and the housekeeping issues in your rooms. We will address these concerns with our maintenance and housekeeping teams to ensure these are resolved. We appreciate your feedback about the room amenities, and please know we have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and d... read more
Avoid if possible... Pulled UP to CAUTION TAPE right at the entrance. Took two different people to check us in (room was already booked and paid for), no blankets in the room, no cookware (as advertised), windows painted shut, vending machine down. Hallway reeked. Found an earring by the (barely made) bed. Stayed here a couple years ago and it was MUCH nicer. Was bought by some corporation and is pretty awful now. Definitely not going back.
Business response:
Dear Guest, We sincerely regret that your stay did not reflect the standards we aim to uphold. It’s disappointing to read about the issues you encountered, as we continuously strive to provide a comfortable and welcoming environment for all our guests. We provide cookware and clean towels at the front desk and apologize if this was not properly communicated when you checked in. We will review your comments regarding the upkeep of our rooms and maintenance oversights with our team to ensure a more convenient and welcoming sta... read more
Environment There was a very unpleasant smell throughout the facility and my wife suffers with asthma and we was not able to stay at this facility. Horrible smell!!!
Business response:
Hello Steven, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable, and we will address this matter with our team. If you have any further concerns, please feel free to reach out to our management team for further assistance.
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.