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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The curtain rod was hanging off, the cable barely worked and the internet I paid for $5.99 each day didn't work well. It was going in and out. Satellite cable is horrible. They need a better cable company. Other than that, the room was very clean and comfy.
Business response:
Dear Guest, We are sorry to hear about the issues you experienced in your room and with the internet connectivity. This is understandably frustrating and not the experience we aim to provide. While some technical limitations can occur, your comments help us identify areas that need attention, and they’ve been shared with our maintenance and service providers for review. We appreciate you noting the room’s cleanliness and comfort, and we are glad that part of your stay was positive. We hope you’ll consider returning so we can... read more
Would love a refund
Business response:
Hello Jimmy,Thank you for your feedback. We take all guest comments seriously and understand your concerns. For issues regarding your stay, we encourage you to reach out to management directly as they are best equipped to assist you with your request. We appreciate you sharing your experience and hope to improve for future guests.
Room was filthy. Had urine around toilet. Floor was dirty. Tub was dirty. I am one those who bring cleaning supplies with me every time. I must say i was not expecting it to be this disgusting. I would never stay here again.
Business response:
Hello Tamera,Thank you for taking the time to share your feedback about your recent stay. We understand the importance of cleanliness and appreciate your observations. Your comments have been noted and will be shared with the appropriate team to ensure they are addressed moving forward. We strive to provide a better experience for all our guests in the future. Thank you for letting us know your concerns.
Business response:
Hello Allan,I’m sorry to hear that your experience did not meet your expectations. We value guest input and would appreciate the opportunity to address any issues you encountered. Please feel free to reach out to us directly so we can assist you further. Your satisfaction is important to us, and we hope to make things right.
The kitchen had old appliances.
Business response:
Dear Guest, Thank you for choosing to stay at Extended Stay America and sharing this insight. Our team values every comment and will focus on refreshing that space so guests enjoy a more welcoming setup during future visits. We hope the remainder of your stay was enjoyable, and we look forward to the opportunity to serve you again in the future. Sincerely, Hotel Management
Ice cube tray dirty
Business response:
Hello christine,Thank you for your feedback regarding the ice cube tray. We appreciate you bringing this to our attention. Cleanliness is a priority, and we will ensure that our housekeeping team is reminded to thoroughly check all kitchen items. Your insights help us maintain a high standard for future guests.
Very gross/dirty. Staff was very unpleasant. Walls were paper thin so you could hear everything at all hours of the night.
Business response:
Hello Ashley,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about cleanliness and staff interaction, as they are vital for our continuous improvement. We take guest comfort seriously, and your insights will be shared with the appropriate teams to enhance the experience for future visitors. Your concerns regarding noise levels will also be addressed to ensure a more restful environment going forward. Thank you for your valuable input.
Not so good. The bathtub had not been cleaned. The phone did not work or was disconnected in the room. Recommend independent hotel owner require a minimum of staff wearing a badge or identifiable shirt to know who is a staff member of the hotel. The vent in the bathroom and the air conditioner motors are too loud. Had to turn up the volume of TV to overhear it.
Business response:
Hello Sharon,Thank you for sharing your feedback. We value all guest comments and will be sure to pass on your suggestions regarding staff identification, as well as your concerns about the cleanliness and maintenance of the bathroom amenities. Your insights regarding noise levels from the vent and air conditioning will also be noted for future improvements. We appreciate your time taken to provide this feedback, as it helps us enhance the experience for all our guests.
Many stray people outside wandering around drinking beer on the curb at the hotel property. Came back outside to walk to dinner and found one guy looking into the backseat of my car. So i drove it to dinner and came back later parked in another area. He was gone. I felt very uncomfortable. I emptied all my belongings from my car into the room. very inconvenient. Then to top it off no hair dryer. The room was recently redone and in good condition but unless i felt safer i wont be returning.
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.