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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very nice. Great location limited amenities
Business response:
Thank you for choosing to stay with us. We are happy you liked our courteous staff and convenient location. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you again for staying with us and we look forward to your next ... read more
Disappointing for the price We have stayed at Extended Stays before, but this one was really "do it yourself" to an "extended" degree. The rooms have no dish soap, paper towels. There is no room service unless you are there more than a week. If you need more towels or want clean sheets you have to bring them down to the desk. You have to ask for any dishes, silverware or any appliances like toasters. Grab and go breakfast means coffee, tea, granola bars, packaged muffins and oatmeal packets. That's it. We didn't even have pa... read more
Business response:
Marianne, thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to the cleanliness of your room and our breakfast offerings. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Also, we are sorry you did not like our hotel policies. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Friendly and knowledgeable staff. Close to airport.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. It is nice to read you not only liked our convenient location close to the airport but also the service provided by our staff. We value your feedback and look forward to welcoming you again soon. Sincerely, Hotel Management
Nicely kept facility. Room was clean and roomy. Nice to have the surrounding restaurants you can walk to
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with your room and that our location was perfect for your needs. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The boyfriend and I had a good time relaxing.
Business response:
Jennifer, thank you for choosing Extended Stay America and for your nice review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you and your boyfriend again soon. Sincerely, Hotel Management
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Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,377 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.