Extended Stay America - Cleveland - Brooklyn

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. We are sorry you felt you did not get a good value for your money. We also apologize for the areas you pointed out that need to be cleaned and for any disturbance from other guests. Your feedback is valuable as it helps us to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you had an overall enjoyable stay, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

William, thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America looks forward to seeing you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write about your recent stay with us at Extended Stay America. It's always great to read that a guest enjoyed everything about their stay, and comments like yours let us know we are on the right track in delivering great service. Thank you for staying with us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Anthony, thank you for choosing our hotel for your stay and for taking time to provide feedback. Although you had an overall pleasant visit, it was certainly disappointing to read about the problems you experienced at the front desk. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you had a great stay, liked your refreshing suite, and enjoyed having a well-equipped kitchen in your suite. Thank you again for your review, and we hope to see you soon. Sincerely, Hotel Management