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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed here because its pet friendly and parking is free. It’s close to highway and takes 18min or so to download Cleveland. Staff are nice. Room is clean. The only thing I don’t like is that I can smell smoke in the room. Perhaps the smell is from the carpet. If they can get rid of the smell, it would be a nice place to stay.
Business response:
Jingmu, thank you for being our guest. We are glad to read you liked our service and that our location was perfect for your needs. However, we are sorry for the cleanliness issues you experienced and regret the inconvenience it caused. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Rooms were clean and staff was really nice and helpful. Would definitely stay there again.
Business response:
Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our outstanding team who work around the clock to ensure a memorable stay for every guest! It was a pleasure to host you, and we eagerly await to welcome you back soon. Sincerely, Hotel Management
My experience The room was clean and comfortable. Check in was alright. However, front desk wasn’t knowledgeable of the area and unwilling to help. I would stay there again.
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All amenities stores and restaraunts close by made my stay smooth and easy.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Only issue was which was a big issue for me was they didn’t not have clean wash clothes. So ended up just going to Walmart and buying a pack. Also do don’t offer house keeping service.
Business response:
Thank you for your recent stay and for taking time to post your review online. We apologize for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,505 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.