Extended Stay America - Cleveland - Brooklyn

Business response:

Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind rating. We are pleased we met your expectations for an enjoyable stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to our city. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Markita, thank you for your loyalty to Extended Stay America and for writing about your recent experience. Although your previous getaways with us have been pleasant, we are sorry for falling slightly short this time. It has been a pleasure serving you, and we hope you will allow us to deliver the same hospitality you have known us for. Sincerely, Hotel Management 

Business response:

Danny, thank you for sharing your evaluation. Although you liked our location, we apologize for the inconvenience you had in your suite. We will share your concern with the housekeeping team to diligent. Moreover, your comment about the elevator will be addressed with the engineering team. Thank you once again for being our guest, and we hope you will reselect us. Sincerely, Hotel Management 

Business response:

Devon, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our courteous associates made for a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Terrance, thank you for your review. We are glad you had an overall satisfactory stay. However, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management 

Business response:

Natalie, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management