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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very quiet and relaxing weekend
We really enjoyed our stay. The hotel was clean, well maintained, quiet and secure. The staff was friendly and courteous. Our room was very spacious and laid out conveniently. The only minor complaint I have is that the kitchen had absolutely nothing- no pots and pans, utensils, dinnerware, etc, which we did not anticipate and therefore brought nothing with us for a four night stay. Had we known in advance we could have brought these things to better utilize the full kitchen in our room.
Business response:
Dear Matthew, Thank you for staying at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Liked room layout. But no automatic doors at entrance made it difficult with luggage
Business response:
Dear Lori, Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
When I arrived at 3 P.M., there was no one at the desk and a person who had been locked out of his room had been waiting for half an hour. Eventually, a cleaner walked by and called someone. No tea, etc. in lobby or room. Advertised a continental breakfast, but no food showed up, although tea, etc. made a brief appearance in lobby.
Business response:
Dear Richard, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Manageme... read more
5.5/10 All in all it wasn’t bad place needs to be updated.
Business response:
Dear Jeremy, We appreciate you being our guest and sharing your observations. It is glad to know you had a pleasant time with us. However, we are sorry you felt our hotel needed updating, and we will share these notes with the appropriate individuals for the future modernization of our hotel. In the meantime, we will continue to provide outstanding hospitality and clean, comfortable rooms for our guests. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 4.2 star rating with 859 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.