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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jeffrey, We are so happy that you enjoyed your stay with us and hope to see you soon!
We had 3rd floor corner room convenient to stair exit but there was a man spending nights in stairwell. He walked right in because exit door on ground level had malfunctioning exterior lock. Made front desk aware of man & lock but was told door problem was corporate problem. We confronted man & he left.
Business response:
Dear Lori, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you consider this an isolated incident and return for another stay.Sincerely,... read more
There was never anyone at the desk when you needed something. The "grab and go" breakfast was just small muffin and granola bars. The second day there was nothing out for breakfast and yet again noone there to ask about it.
Business response:
Dear Jeremy, We apologize that our front office team fell short of providing you the excellent service we strive for daily. The lack of responsiveness of our staff you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Furthermore, we apologize for your disappointment with our grab-and-go breakfast. We will look into this matter to avoid such inconvenience in ... read more
It was very quiet and relaxing weekend
We really enjoyed our stay. The hotel was clean, well maintained, quiet and secure. The staff was friendly and courteous. Our room was very spacious and laid out conveniently. The only minor complaint I have is that the kitchen had absolutely nothing- no pots and pans, utensils, dinnerware, etc, which we did not anticipate and therefore brought nothing with us for a four night stay. Had we known in advance we could have brought these things to better utilize the full kitchen in our room.
Business response:
Dear Matthew, Thank you for staying at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 4.2 star rating with 870 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.