This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our hotel check in was somewhat slow. Receptionist was pretty quiet. Only one room key was working. Entered room and smelled of smoke for a NI. SMOKING room. Floors wee wet and slippery Out tv would turn in and only work manually. The remote was not working. Atheism’s smelled somewhat moldy while we showered. There was not fan for ventilation in bathroom. If we were to have stayed for more then o e night we would have had to look for another room.
Business response:
Spoke with Jennifer and she said her stay was okay, she will be back toward the end of May for another basketball tournament and will give us another chance. We were booked so couldn't move into another room.
This stay was perfect
Business response:
Dear Thomas, Thank you for staying at Extended Stay America. Thank you for your short and sweet feedback about your experience during your visit. What more can we want besides our guests having to say it's a perfect stay! Everyone works hard to provide outstanding service, clean and comfortable suites, and make them feel like a home away from home. So we all are thrilled to read your comments, and we will consistently continue to do so. We hope you will have another trip to visit us in the future. Sincerely,Hotel Management
Business response:
Sherri,We are so glad that you enjoyed your stay with us! We hope to see you back here soon!
Business response:
Jeffrey, We are so happy that you enjoyed your stay with us and hope to see you soon!
We had 3rd floor corner room convenient to stair exit but there was a man spending nights in stairwell. He walked right in because exit door on ground level had malfunctioning exterior lock. Made front desk aware of man & lock but was told door problem was corporate problem. We confronted man & he left.
Business response:
Dear Lori, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you consider this an isolated incident and return for another stay.Sincerely,... read more
There was never anyone at the desk when you needed something. The "grab and go" breakfast was just small muffin and granola bars. The second day there was nothing out for breakfast and yet again noone there to ask about it.
Business response:
Dear Jeremy, We apologize that our front office team fell short of providing you the excellent service we strive for daily. The lack of responsiveness of our staff you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Furthermore, we apologize for your disappointment with our grab-and-go breakfast. We will look into this matter to avoid such inconvenience in ... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 4.2 star rating with 859 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.