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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty good Pretty clean and staff was pretty nice and helpful
Business response:
Dear Megan, Thank you for your review and for selecting Extended Stay America for your time in Colorado Springs. It is always wonderful to know how much our guests enjoy our efforts, and we appreciate your kind words regarding our clean suite and the hospitable service provided by our staff. We will certainly relay your compliment to our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management
The staff at check in were very polite, but incredibly slow. Once I got to my room, there was an overwhelming urine odor. The bathtub was covered in hair and debris, as were the towels.
Business response:
Dear Kayla, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concerns have been shared with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. We will also speak with our front des... read more
It was fine for a night. There weren’t too many extras but I wasn’t looking for them. Great price service ratio.
4 night stay -- pleasing Our visit was overall satisfying. The good-- The hotel was clean and welcoming, Oscar who checked us in was very sweet. Our room was clean, the heat and a/c worked beautifully, water pressure was good, and the hot water was fantastic! Using our room keys we were able to get in side doors so we didn't need to enter and exit the front doors everytime. The bad, but not terrible-- Housekeeping is only bi wrekly or upon request. If you want to use the stove top or utensils you need to get them from the fr... read more
Business response:
Dear Damien, We're thrilled about your satisfying visit to Extended Stay America. It's fantastic that you enjoyed our clean and welcoming hotel and Oscar's warm hospitality. We're delighted that your room was comfortable and well-equipped and you appreciated the easy access provided by the side doors. We appreciate your feedback and will use it to enhance our services. We look forward to welcoming you back for another great stay at our hotel.Sincerely,Hotel Management
Room was clean and bed was comfortable. Bathroom vent needs to be cleaned.
After 12 hours of driving, it is a nice place to take a shower, relax, and spend the night. The room even had a small kitchen, perfect for anyone staying for a longer period of time. Oscar attended us at the front desk during check in and he was wonderful, giving us all the information we needed and even joking with us, which helped us get distracted from the long trip we had had and the one that still awaited the next day.
Business response:
Dear Nathaly M., Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We especially appreciate your kind remarks about our staff, Oscar. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel back to the city. Sincerely,Hotel Management
Kitchen was not stocked. Felt rushed at checking.
Business response:
Dear Diana, We are pleased you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 4.4 star rating with 1,183 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.