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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A Decent Stay with ZERO Frills. Alicia at the front desk is the only thing that made me give this four stars however she is definitely five stars and by far the nicest and most hospitable of all staff. She went above and beyond to help me when I was unable to get my room cleaned for over the month I stayed she even changed my sheets herself and went out and personally bought me a swiffer to help me. Aside from giving me new linens when needed I was unable to get any real service but please note the other two ladies at the fr... read more
Business response:
Dear Tamara, Thank you for your feedback. We’re grateful for your kind words about Alicia's exceptional service at the front desk—her dedication truly shines. We apologize for the lack of housekeeping service during your stay and appreciate your understanding. Your comments about the amenities are valuable, and we’ll work to improve our offerings in the future.Sincerely,Hotel Management
The staff were friendly. Unfortunately, the elevator had a notice saying it was going to be shut down. The notice disappeared around the date it was supposed to be shut down, so I'm not sure if the issue was resolved. I took the stairs most of the time I was there. Also, found bed bugs.
Business response:
Dear Carmen, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Everything was fine for the situation i was in. Wish i knew about the pet surcharge, but not really a big deal.
Business response:
Dear Tenesha,Thank you for the feedback and look forward to making your next stay just as good.
Clean and great staff
Business response:
Dear Kristen,Thank you for the feedback, we appreciate it.
Location was fine. Room was old, and there wasn’t a coffee pot in the room.
Business response:
Dear David,We appreciate your feedback and will strive to meet your expectations on your next visit.
This hotel is convenient to the freeway. There are lots of restaurants and shopping nearby. Don’t expect a good cup of coffee and breakfast in the morning. It’s bad coffee and packaged pastries. We watched someone come off the elevator and clear out half of it. He probably had the munchies because someone on our floor was smoking pot all night. The smell was overwhelming! It is an Extended Stay and it appeared to have quite a few long term stays. The staff were very nice and Oscar was super helpful. The room was fine and it ... read more
Business response:
Dear Samantha, Thank you for sharing your experience. We're glad to hear you found the location convenient and appreciated the helpfulness of our staff, notably Oscar. At Extended Stay America, we aim to provide a comfortable stay. We're sorry to hear about the issues you encountered and will address your feedback to improve our services. We hope to have the chance to welcome you back.Sincerely,Hotel Management.
Business response:
Dear Gonzalo,We appreciate your feedback.
Convenient, clean
Business response:
Dear William,We appreciate your feedback.
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,965 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.