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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After 12 hours of driving, it is a nice place to take a shower, relax, and spend the night. The room even had a small kitchen, perfect for anyone staying for a longer period of time. Oscar attended us at the front desk during check in and he was wonderful, giving us all the information we needed and even joking with us, which helped us get distracted from the long trip we had had and the one that still awaited the next day.
Business response:
Dear Nathaly M., Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We especially appreciate your kind remarks about our staff, Oscar. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel back to the city. Sincerely,Hotel Management
Kitchen was not stocked. Felt rushed at checking.
Business response:
Dear Diana, We are pleased you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again!Sincerely,Hotel Management
Not what I was expecting The room had a very stale odor and smelled like a stinky trashcan was left on the room. It hit you every time you open the door. The coffee maker had to be cleaned by me. The toilet paper was way too thin and suer rough. The bed was way too hard woth very little padding. The curtain rod was brokenand held together with two color-coded paper clips that kept coming apart.
Business response:
Dear Angela George, Thank you for taking the time to share your feedback. We're sorry to hear about the issues you encountered during your stay. Guest comfort and satisfaction are important to us, and we apologize for any inconvenience. Your comments will be shared with our team to ensure improvements are made. We appreciate your input and hope you will consider staying with us again in the future, giving us another opportunity to provide you with a more enjoyable experience. Your feedback is valuable to us.Sincerely,Hotel M... read more
I love how clean the room and the hotel were
It was okay.
Business response:
Dear Ryan, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management
Room was $192 Had to buy 1 day worth of WiFi $5.99. No coffee pot in room. Breakfast was limited as no Juice only coffee/ oatmeal packets no bowls had to use cup.
Business response:
Dear Haylie, We would like to thank you for taking the time to post a review. We were thrilled to read that you loved your overall stay at our hotel. However, we are sorry that you were disappointed with the items we served at breakfast. To ensure the cleanliness of every guest, we keep the dishware at our front desk. Our team is always happy to deliver it to the guest's suite, and we apologize if this was not communicated to you. We value your feedback as it helps us improve our guest experience. We hope to have the opportu... read more
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 4.4 star rating with 1,214 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.