Extended Stay America - Columbia - Columbia Corporate Park

Business response:

Dear Robert, Thank you for sharing your feedback. We are pleased to know our location was convenient for your trip. However, we are genuinely sorry for the inconvenience you experienced. We appreciate you bringing this to our attention, as it helps us work with our team to enhance our services. Guest comfort is essential to us, and we are committed to continually improving our services. We hope you will consider returning so we can provide you with a more enjoyable and seamless stay in the future. Sincerely, Hotel Management 

Business response:

Dear Yarida, Thank you for taking the time to share your thoughts. We are sorry to learn that the condition of your accommodations did not reflect the high standards we strive to maintain. Creating a clean and welcoming environment is important to us, and your feedback has been shared with our team for further review and consideration. We appreciate your input and hope to provide a more satisfying experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Bruce, We’re thrilled to hear that our team’s warm hospitality made a positive impression on you. Providing friendly and attentive service is our top priority, and your generous feedback truly encourages us. Thank you for acknowledging the dedication of our staff. We look forward to welcoming you back for another exceptional stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad to know Extended Stay America was a convenient choice for your trip. While your time with us was brief, we’re pleased the accommodations met your needs. Thank you for staying with us; we’d be delighted to welcome you back whenever you’re in the area again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind words about our team’s hospitality. We regret that the breakfast offering and bathroom lighting did not fully meet your expectations. Your feedback is valuable as it helps identify opportunities for improvement. We appreciate your willingness to stay again and hope to provide an even better experience should you return in the future. Your comfort and satisfaction remain important to us, and we look forward to welcoming you back under more favorable circumstances. Sincerely, Hotel Managemen... read more