Extended Stay America - Columbia - Columbia Corporate Park

Business response:

Dear Ali, We’re delighted to hear that your stay was well worth it! At Extended Stay America, we aim to provide a comfortable experience that meets both your needs and your budget, so it’s great to hear we hit the mark. Your feedback means a great deal to us and keeps our team motivated to continue delivering exceptional service. Thank you for staying with us. We look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Robert, Thank you for sharing your feedback. We are pleased to know our location was convenient for your trip. However, we are genuinely sorry for the inconvenience you experienced. We appreciate you bringing this to our attention, as it helps us work with our team to enhance our services. Guest comfort is essential to us, and we are committed to continually improving our services. We hope you will consider returning so we can provide you with a more enjoyable and seamless stay in the future. Sincerely, Hotel Management 

Business response:

Dear Yarida, Thank you for taking the time to share your thoughts. We are sorry to learn that the condition of your accommodations did not reflect the high standards we strive to maintain. Creating a clean and welcoming environment is important to us, and your feedback has been shared with our team for further review and consideration. We appreciate your input and hope to provide a more satisfying experience on your next visit. Sincerely, Hotel Management