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Extended Stay America - Columbia - Columbia Parkway
- Hotels
- Columbia, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8870 Columbia 100 Pkwy., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had not been clean from last tenet. No working electricity in room. Replacement room was smaller and less comfortable than original room. Nothing offered as compensation for issues.
Business response:
Dear Guest Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us to ensure we always meet our guests expectations upon arrival. We are very sorry for the unfortunate circumstances of being checked into a dirty room. I would like to assure you that we take this very seriously and as such take the necessary precautionary steps to ensure that this do not occur again. Thank you for staying with us and we hope to have an opportunity to sho... read more
Clean and comfortable Check-in was efficient and friendly. Our stay was short, so we didn't take advantage of the shopping. The room was clean and comfortable. The complementary breakfast was awful--small selection, poor quality. The shower in the room didn't work AT ALL--couldn't turn it on. We reported to one desk clerk who basically shrugged. We told the manager on the way out and she was upset that we didn't tell her in time for her to do something about it.
Business response:
Hi Joan Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am sorry your shower malfunctioned during your stay and the negative feedback from our staff member. I can assured you that your concerns will be addressed. Our main priority is to provide exceptional customer service and be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back ... read more
GoodValue It took an hour to check in because no one was tending the front desk.
Business response:
Hi Bradley Thank you for bringing this issue to our attention. I can assure you that this is not the common practice at our hotel and this will be addressed. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. With Thanks Shawn
Business response:
Hi Carol What a wonderful rating. We truly appreciate your business and your trust in us. We look forward to welcoming you back to our hotel in the near future. With Thanks Management
Beautiful Beautiful
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed your stay at our hotel. Thank you for your amazing review of our property. We are delighted to know you were pleased with your stay.
Great for the money. My only concerns were that the bedclothes were too short for me (did not come up to my neck), and the bath had a funny odor.
Business response:
Thank you for taking the time to share your experience. I am pleased to read you valued the affordable rates you received, but please accept our apologies on the odor in the bathroom, which has been addressed by our staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
You get what you pay for This is nice for a short stay. I checked in around 11:00 and waited awhile because the employee was around the corner sleeping while the other was washing clothes. The one sleeping acting like she was being bothered while the other lady was extremely helpful. I was all set to take a nice relaxing shower until I realized there wasn't a blow dryer and the front desk couldn't find one for me. The woman checking me out was amazingly nice and very well mannered. I liked the fact that I didn't have to driv... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Parkway
How is Extended Stay America - Columbia - Columbia Parkway rated?
Extended Stay America - Columbia - Columbia Parkway has a 4.2 star rating with 1,299 reviews.
When is Extended Stay America - Columbia - Columbia Parkway open?
Extended Stay America - Columbia - Columbia Parkway is open now. It will close tomorrow at 12:00 a.m.