Extended Stay America - Columbia - Laurel - Ft. Meade

Business response:

Dear Christopher, Thank you for your feedback! We're pleased to hear that our location serves your needs well. Your suggestion about the coffee experience is valuable to us, and we'll certainly consider ways to enhance it further. Our goal is to ensure every aspect of your stay is enjoyable and convenient. We appreciate your loyalty and look forward to welcoming you back for another comfortable stay soon.Sincerely,Hotel Management 

Business response:

Dear Pamela, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for any oversights which impacted your comfort. We follow strict standards regarding our property's housekeeping and pest control, and we are sorry this was not your experience. We will share your observations with the concerned teams to ensure future guests do not encounter similar issues. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show you the seamless st... read more

Business response:

Dear Byron, Thank you for your wonderful feedback. We are thrilled to read you loved everything about your stay at Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We look forward to welcoming you back soon.Sincerely,Hotel Management