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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable Stay Although the staff was friendly and the hotel clean, but the person ahead of us had trouble with a confirmed reservation since the hotel was overbooked or had some people that hadn't vacated the room on time. Our reserved room was ready. Then there was no food for the continental breakfast the first day---poor planning. Overall, the room was wonderful, the location perfect, and the hotel very nice.
Door Lock was not working and AC knobs did not work
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you experienced maintenance issues during your stay. Your comments were reviewed by the staff, and we will have our maintenance engineer inspect your room to ensure that everything is functioning properly. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Remodel is nice, falls short due to cut corners... Newly remodeled, but it appears none of the end tables or desks were replaced, as they were all dinged up and missing chunks of wood. Hallway smelled badly of cigarettes, even though every room I passed said non-smoking. Room smelled better at first, but the next morning my lips tasted like cigarettes. Water pressure in shower was good, but the shower is super tiny. Warning that you only get 2 small bars of soap and no shampoo or conditioner here like most places. Bed is a v... read more
Business response:
Thank you for providing us with details about your stay. I am glad that our staff provided you with friendly customer service; however, the situation that you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team will make sure that our grab-and-go breakfast is fully stocked at all times. I will also be working with our staff to ensure that we are enforcing our nonsmoking policies as well as making sure rooms are properly stocked. I reall... read more
Nice, spacious rooms We really liked this hotel! Room was very spacious with a full kitchen. Plenty of room for a family of 5. Hotel was very quiet as most guests are long-term business, however we only needed to stay 2 nights. They only clean rooms on a weekly basis so we simply brought our towels to the front desk for fresh ones. Daytime desk clerk was very nice. Enjoyed the pool. Highly recommend!
Business response:
Rhonda - Thank you for telling us about your experience. We're thrilled to hear that you had such a pleasant stay with us and enjoyed your spacious room. Thank you again for your kind words. We hope to see you again soon.
Great for short term or long term stay Was there for 5 days but did not use any of the kitchen or equipment. The price was right to basically use the bed to sleep.But, at least you have options. Very quiet and clean.
Stay here! Stayed only one night during our recent move. Kids told us to forget moving into the house and just stay at the hotel instead. Plenty of space to spread out, kitchen to cook your own meals, pet friendly, swimming pool, TV, wifi...what more is there? Best value for traveling with pets in all of Columbia.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to that you enjoyed our fully equipped kitchens and all the amenities our hotel has to offer. I'm so glad that you were able to take advantage of our pet friendly policy! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
One bed bug ruined everything At first I was very happy and comfortable at this hotel. It was spacious and was what we needed. The second day I went to put my son down for a nap and I watched a bed bug crawl across his head. The staff graciously changed our room and offered to wash our clothes. Even though the second room appeared to be bed bug free, I felt itchy for the rest of our stay. Another down side about this hotel is the lack of children's programming on the TV. The only channel with cartoons was Cartoon Network whi... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. While I appreciate your comments about our accommodating staff, I sincerely apologize for the cleanliness issues you experienced. As this hotel’s manager, I can assure you that your room has been treated to remove the mentioned issues and I am working closely with our housekeeping staff to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide y... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,256 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.