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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Enjoyed Me and my family really enjoyed. Every thing was clean. Staff was wonderful and very attentive. The only hiccup was we the tv cord had a shortage but that was an easy fix!!!
Business response:
Thank you so much for posting a review of our property. I truly appreciate your comments regarding our friendly staff and clean rooms. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
good and bad Good news - The negative items mentioned in previous reviews seem to have been corrected. Bad news - our reserved two bed room unit was not available so they gave us a discount. But they had only tried to call us once without leaving a message or text. If we had known we would not have fought the traffic to get there.
Business response:
Charles - Thank you for your feedback. We're sorry to hear that we were unable to provide you with your preferred room type; however, we're glad that you had a pleasant stay. We will review your feedback with our staff to ensure we are always accommodating our guests to the best of our abilities and notifying them if a change in reservation arises. Thank you again for your review. We hope to see you again in the future.
Great and pet friendly.
Business response:
I appreciate you taking the time to write such a positive review. I am glad you enjoyed our pet friendly policy and our accommodating customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
No like it the front desk person was not very nice. Bathtubs were covered. The smell of the room not very nice.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, I will be working with our staff to ensure that our staff provides each guest with professional customer service and a clean and comfortable room. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Comfortable Stay Although the staff was friendly and the hotel clean, but the person ahead of us had trouble with a confirmed reservation since the hotel was overbooked or had some people that hadn't vacated the room on time. Our reserved room was ready. Then there was no food for the continental breakfast the first day---poor planning. Overall, the room was wonderful, the location perfect, and the hotel very nice.
Door Lock was not working and AC knobs did not work
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you experienced maintenance issues during your stay. Your comments were reviewed by the staff, and we will have our maintenance engineer inspect your room to ensure that everything is functioning properly. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Remodel is nice, falls short due to cut corners... Newly remodeled, but it appears none of the end tables or desks were replaced, as they were all dinged up and missing chunks of wood. Hallway smelled badly of cigarettes, even though every room I passed said non-smoking. Room smelled better at first, but the next morning my lips tasted like cigarettes. Water pressure in shower was good, but the shower is super tiny. Warning that you only get 2 small bars of soap and no shampoo or conditioner here like most places. Bed is a v... read more
Business response:
Thank you for providing us with details about your stay. I am glad that our staff provided you with friendly customer service; however, the situation that you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team will make sure that our grab-and-go breakfast is fully stocked at all times. I will also be working with our staff to ensure that we are enforcing our nonsmoking policies as well as making sure rooms are properly stocked. I reall... read more
Nice, spacious rooms We really liked this hotel! Room was very spacious with a full kitchen. Plenty of room for a family of 5. Hotel was very quiet as most guests are long-term business, however we only needed to stay 2 nights. They only clean rooms on a weekly basis so we simply brought our towels to the front desk for fresh ones. Daytime desk clerk was very nice. Enjoyed the pool. Highly recommend!
Business response:
Rhonda - Thank you for telling us about your experience. We're thrilled to hear that you had such a pleasant stay with us and enjoyed your spacious room. Thank you again for your kind words. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,222 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.