Extended Stay America - Columbia - Stadium Blvd.

Business response:

Thank you for staying with ESA and providing feedback, I'm sorry that our property doesn't have an Ice machine on site we provide ice trays in the freezers in every room to try to accommodate for this fact. All amenities including Coffee makers and free coffee are also provided at the front desk. This info should have been in a tent card in the room as well as provided in the key card packet. Our goal is to always have these items on hand and available to you which is why they are provided on an as requested basis. Thank you... read more

Business response:

David, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Mary, thank you for choosing Extended Stay America for your stay. We are delighted to know you had a relaxing experience and that you were impressed with our courteous associates. However, we are sorry you felt the price you paid for the room did not support your accommodations. We regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. It was a pleasure to serve you, and we hope you will choose to stay with us again on a future visit. Sincerely... read more

Business response:

Maryse, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Everett, we enjoyed seeing your amazing rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us. We want all of our guests to feel safe and comfortable during their stay, so we have been following strict procedures and guidelines to maintain a clean and fresh environment at our property. All rooms are inspected and approved by management prior to check-in as part of our 10-point room cleaning process. As an added safety measure, we are leveraging our partnership with professionals to clean, disinfect, and protect our hotel. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management