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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Visit Very disappointing. The bed was very uncomfortable and the air unit was extremely loud. There were no dishes in the csbinets. I was told I had to ask for them. Breakfast was misleading. It was a bag breakfast.
Business response:
Dear Glenda, Thank you for reviewing our hotel. While we are pleased you loved most aspects of our hotel, we are sorry we missed meeting some of your expectations and the difficulties you experienced. This is not the kind of impression that we want our guests to have. We have noted your feedback regarding the various issues you described. Your comments have been discussed with the concerned individuals to ensure we consistently deliver our service. We value your business and hope to welcome you back soon.Sincerely,Hotel Mana... read more
Just needed a place to crash for a night - can't beat the price. However: Fridge was positioned with door handles against wall - hard to open. No hair dryer. Would still stay again.
Business response:
Dear Thomas, Thank you for sharing your impressions of our hotel. We are glad you enjoyed most of your stay and found us to be of great value. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we are sorry for the inconvenience you encountered in your suite. We will address this with the appropriate individuals for improvement. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting yo... read more
The hotel is sketchy and old. My room had chip crumbs on the floor so they clearly didn't vacuum. I'm pretty sure there was a prostitute hanging out at the front door. Fortunately, the location is really convenient to Easton which is really nice. But on that side of the road then neighborhood was pretty sketchy. I probably wouldn't stay here again. I was only passing through and there for one night so it was fine, but it's definitely not a nice hotel.
Business response:
Dear Cara, Thank you for your feedback. We always want to exceed our guest's expectations; therefore, we apologize that this was not your experience. Furthermore, we do not allow illegal activity inside or outside our premises; therefore, it is concerning us to read your comments. Please know we take comments of this nature seriously and appreciate your patience as we investigate. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us anothe... read more
Would stay again; service was amazing! We arrived early and Rhonda at the front desk went out of her way to find a room that was ready and didn't charge us an early check in fee. Their customer service was amazing!! The halls are a little dark but the room is very accommodating and spacious. The only opportunities for improvement that I can recommend is a larger TV perhaps mounted on a wall (for easier viewing), softer toilet paper, and the bed was fine but not "oh my gossshhhhh this is fabulous" kind of bed. Pillows, howeve... read more
Business response:
Dear Guest, Thank you for reviewing your recent stay at Extended Stay America. We're delighted that Rhonda provided exceptional customer service and ensured a smooth check-in experience for you. We appreciate your feedback regarding the room, including the spaciousness and comfort of the pillows. We'll take note of your suggestions for improvement, such as the TV size, toilet paper, and bed comfort, as we continually strive to enhance our guests' experience. We value your feedback and hope to welcome you back for another ple... read more
it was just ok. no kitchen supplies in suite. limited cable channels. bed was hard and uncomfortable. toilet wasn't working. no major room renovations. positive was it's across from easton and nearby shopping and eateries. For the same price I paid I could've found a better choice near the airport with better service and amenities
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Brand new. Super clean. Quiet location but still convenient. Great staff. I cannot emphasize how nice the rooms are.
Business response:
Dear Jennifer, Thank you for your excellent summary of your stay at Extended Stay America. We are glad you enjoyed your time here. Our goal is to provide an exceptional experience for our guests, and we're so happy we hit our mark with our service and clean and updated suites. We are also glad our convenient location served the purpose of your visit. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 4.3 star rating with 1,232 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.