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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen is Plus I did not enjoy my stay: rep who check me in was not at all excited about her job, the room has a old carpet odor, I heard baby crying to dogs barking but the kitchen is plus and bathroom was clean.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The experience was just okay, not bad, not great. The hotel smelt a little like smoke but overall it served its purpose. I would go back
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant visit. Your feedback with regard to the odor issue has been shared with our housekeeping team to be more diligent in their efforts. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We were charged a smoking fee of 100.00 and 7.00 tax on the card I used to check in with....not happy. My husband and I do not smoke! Kids run up and down the hallways all night. Facilities are older. Nice stay until we were charged extra!
Business response:
Doug, thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and that you had a great stay. Thanks again for recommending us to fellow travelers. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Bed was not comfortable. Had to ask for dishes
Business response:
Cheryl, thank you for staying with us. We are sorry you were unhappy with our hotel policy. We have shared your feedback with regard to the bedding with our maintenance team to check and fix it. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Kiel, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
No breakfast is the only problem and no pool other than that it’s great
Business response:
Thank you for your review of Extended Stay America. We are glad to know you had a pleasant time with us. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Convenient and priced at a bargain. We were looking for one night's stay near Easton Town Center at a reasonable price and this location was just what we wanted.
Business response:
Walter, thank you for choosing Extended Stay America for your overnight stay. We are delighted to read our ideal location and affordable rates were perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Audrey, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Cindy, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.