Extended Stay America - Columbus - Easton

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know you loved our ideal location close to many beautiful places and that you had a great experience with us. We wish we had an opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

David, thank you so much for choosing Extended Stay America for your accommodations and for sharing that you enjoyed our hotel. Our goal is to provide an outstanding experience, and we appreciate you letting us know we did that for you! It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tamara, thank you for choosing the Extended Stay America for your stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful facilities. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Sincerely, Hotel Management 

Business response:

Terri, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Andrew, thanks for the kind review of Extended Stay America and recommending us to others. It feels so good to know you were impressed with your well-appointed room and the service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Jackie, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations and regret the issue you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will give us another chance so we can serve you mu... read more

Business response:

Joseph, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for providing us with details about your stay. We sincerely apologize if our hotel policy were not shared with you at check-in. As our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management 

Business response:

Mindy, thank you for being our guest. We're sorry our hotel was overbooked and that we were unable to accommodate you in the room you booked. We are looking into the issues and taking the corrective measures to ensure these incidents never occur in the future. We appreciate you for sharing this feedback and hope you will choose us again. Sincerely, Hotel Management