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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross As soon as you walk in the main lobby you’re hit in the face with the bell of marijuana. The hallways had trash sitting outside of the doors and our room reeked of cigarette smoke.
Nasty hotel Was very unhappy with this stay the room was nasty had not been clean in when I went to tell the front desk she said basically there was nothing she could do they was sold out of rooms on top of a nasty room the refrigerator did not work kids was playing in the hallway knocking on doors running for the price of the room a night it wasn’t worth it
Business response:
Thank you for your feedback. Kindly accept our apologies for the cleanliness issues you encountered and, even more, that our front desk was not helpful to you when made aware of the problem. It is not the type of service we strive for, and we have immediately informed our housekeeping and maintenance team to make sure no future guest experiences the same. Please consider us again so that we can make your next visit a seamless one. Sincerely, Hotel Management
We need the invoice of the staying, please send yo marcelaflores@berryglobal.com
Business response:
Ricardo, thank you for sharing your experience at our hotel. We are glad to see from your rating that you had a pleasant stay overall. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future. Sincerely, Hotel Management
Nothing
Business response:
Nancy, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
la recepcionista no fue nada amable y no le dio la solucion a un inconveniente que tenia y no quiso que me hospede
Business response:
Karen, thank you for your candid review. We are sorry for the disappointing experience you had with us and apologize for the unprofessional behavior of our associate. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Awful The hotel was overbooked, we didn’t get a room.
Business response:
Josue, thank you for your review. We are sorry you were unable to stay with us this time and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.