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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Checked in. Bags in room. Went out for a few hours. Came back. Someone else was in my room and my bags were at the front desk. Person at desk was apologetic and accommodating and found another room. However, I have never had this experience before and it is very concerning.
Business response:
Jaime, thank you for your review. We sincerely apologize for the miscommunication that occurred on this particular visit, and we appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
The receptionist took a bit to come out of her back office to check us in. More concerned about where we place the trash than anything. I’m paying $100 a night. I’m not taking out my trash. When I stayed 1 n. Not recommending this place ever. No hair dryer no dishes no cups Not happy with this place at all.
Business response:
Sherri, thank you for evaluating your stay at our hotel. Please accept our apologies for the delay you encountered during check-in, and we will share your comments appropriately so that such matters do not happen again. We are also sorry for your disappointment with our in-room amenities. In the future, please know our front desk is available to make your stay as comfortable as possible, so feel free to reach out to them. We regret your disappointment with the changes in our housekeeping policy. We are grateful for your pati... read more
Room was given away had to wait for a replacement
Business response:
Jamie, thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. It is our hope that we will have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I got in the middle of the night I found roaches crawling around the kitchen when I mentioned to management it’s seem like they didn’t take me seriously for a$100.00 dollar for a room I should be comfortable
Business response:
Kathy, thank you for reviewing your experience during your recent stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, Hotel Manage... read more
Horrible I booked this for 2 of my employees.The hotel was filthy, the rooms were disgusting, it smelled, had left over items from previous people. I pre paid and couldn't get my money back but they only stayed 1 night out of 3.
Business response:
Vickie, thank you for taking the time to review your stay. We are very concerned about your review and are very sorry for the issues your employees experienced while here. A clean, fresh suite is our top priority and we will work with my staff to ensure that this was an isolated issue. We hope you will give us another chance to prove that we are committed to providing excellent accommodations. Sincerely, Hotel Management
Smell was horrible
Business response:
Hogan, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.