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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am not an avid traveler but this stay was bad. Our room was dirty, dirty, dirty. The floor was extremely stained, some dirty bed sheets, dirty walls, terrible smells. Not family friendly. Please not also “free” breakfast was only granola bars, muffin, or make your own oatmeal. The staff was friendly though.
Business response:
Dear Missy, thank you for choosing us. We are pleased to know our staff was friendly to you. However, we are sorry for the inconvenience caused during your stay. For us, the cleanliness of our hotel is an essential priority and we do not take it lightly. Your feedback is shared with our housekeeping associates to ensure that it does not happen again. Also, we regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your comments with our breakfast staff to improve our gu... read more
very bad, it took two hours waiting
Business response:
Dear Irma, thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. We understand the frustration and inconvenience of waiting for two hours until your room was made available to you. We are grateful for your patience and also your constructive feedback. We hope we will have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
There were so many men standing around outside, staring as I pulled around to park. It was very uncomfortable. I should have just left at that point. The lobby was dirty, staff was fine. Went to our room, the plug in air freshener was extreme and did not cover the bad smell. Black hairs on the sheets. Floor was disgusting. We didnt end up staying.
Business response:
Crystal, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns with your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Convenient location to my conference. At check in, I was given a key to an already occupied room, and felt like I was putting out the desk staff when I had to ask for another room. Room was top surface clean, but needed a deep clean. Bathroom sink drain was held together with tape under the sink. Hair dryers were only available at the front desk. Both nights I stayed, there were very noisy hallway conversations late at night. I have stayed here before, but the overall quality of the hotel has gone down.
Business response:
Laura, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an opportunity to provide you with a better impression. Sincerely, Hotel Management
The most uncomfortable bed I've ever slept on. You could feel the coils.
Business response:
Michael, thank you for choosing our hotel and taking the time to share your review. We were sorry to read that you were disappointed with the mattress in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We are grateful for your patience and hope you will choose to stay with us again so that we can provide you with a better experience. Sincerely, Hotel Management
They continue to over book rooms and no assistance at the front desk to help.
Business response:
Thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.