This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t book this place if they jack the rates Terrible, jacked up rates due to local activities - room was sub-par, dirty carpet. People were smoking at the entrance at all hours - grab & go breakfast was terrible, cold bad coffee no non-sweetened creamer choices, old granola bars and blueberry muffins without blueberries. Water took a long time to get hot - paid about triple the regular going rate and I feel completely ripped off
Business response:
Dear Brian, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a ... read more
Just Don’t It is very dingy and a bit sketchy. Reeks of cigarette smoke. The stay made me nervous but my daughter and I sucked it up for one night. Would never stay there again.
Business response:
Dear Pamela, Thank you for choosing us. Our housekeeping team works hard to keep the area clean and fresh, but we regret missing this during your time with us. Please accept our apologies for the smell concerns that you encountered. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can handle it appropriately. Also, we take the security and safety of our guests as a priority and would never compromise on it on any ground. Our front desk team is always... read more
This place was a dump. I would not recommend it to anyone.
Business response:
Dear Michael, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Dirty and no hot water We stayed here for one night and it was so dirty and gross we immediately showered when we got home. Hallways and the elevator smelled and when we got into our room the carpet was stained. Shower area had hair on the walls and it clearly was not cleaned. I called down and brought this to their attention and I was told I they did not have another room and they would send someone to clean. No one ever came. The air conditioning unit was so loud we could not sleep, however, at least it drowned out the sou... read more
Business response:
Dear Suzana, Please accept our apologies for the disappointing experience with us. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
Horrible Room wasn’t cleaned properly the hot water wasn’t working the refrigerator in my room wasn’t working either and I wasn’t notified of any of this before paying it was a really bad experience I’ll never go to another one
Business response:
Dear Shana, Thank you for taking the time to write a review of your stay. We regret the inconvenience you encountered in your suite. The condition of the room you describe is unacceptable and not representative of our quality standards. We will share your concerns with the appropriate teams, and we will use them as an opportunity to improve our guest experience. Thank you for bringing this to our attention. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Horrible
Business response:
Dear Rene, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
The bed was very uncomfortable so we’re the pillows and it was a
Business response:
Dear Lora, Thank you for sharing your experience about your recent stay. We are disappointed you were not happy with the bed and pillows in your suite, which impacted your getting a restful night's sleep. We value our guests and their recommendations and will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
stinks
Business response:
Dear Musaaleh, thank you for choosing us. We apologize for the smell concerns you experienced during your stay. Although our housekeeping team works hard to provide a clean and comfortable environment; therefore, we regret that this was not your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.