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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Terrible !!! Terrible , floor above me sounded like someone was running back and forth all night .. complained and the lady at the desk said sorry about that and nothing was done .. the floors were sticky and the carpet felt the same .. Disgusting ..
Business response:
Thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Nasty dirty hotel. Dirty filthy hotel. Non smoking room smelled like smoke. Housekeeping thought it would be nice to leave me a dirty cleaning glove on bathroom counter. Go somewhere else.
Business response:
Jd, please accept my apologies for the experience you shared in your feedback. I was disappointed to read you felt your suite was not in a spotless condition. We take pride in providing a clean, fresh environment for our guest, and I am sorry we overlooked something during your stay. We have discussed your feedback with our housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the to regain your trust in us. Sincerely, Hotel Management
Worst hotel I have stayed in Horrible, bed-bugs, very dirty, smelled, noisy, barking dogs, people screaming. Old inside, miss leading on site, can not call directly to hotel and would not give receipt for stay. Do not stay in Extended America stays.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Debra, first and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Dirty, Noisy, Smelly We booked this motel because its price point was in the middle; not the most expensive, not the cheapest. Unfortunately it wound up costing us more than the most expensive motels. My wife and I were traveling with our teenage son, so I booked what was listed as a suite, with two queen beds and an alove with a sofabed. What we got was two full beds, neither big enough to sleep two and a nasty sofabed that was painful to lie on for more than one minute. When I mentioned this to the front desk they offered... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and services a bit different than traditional hotels you are familiar with. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. We ap... read more
Bad hotel Non smoking rooms aren't non smoking rooms!! When I asked front desk, their response was a bottle of frebreze. Beds were extremely uncomfortable. Dogs barking night/day. Continental breakfast they advertise is just a grab n go. Not very friendly staff.
Business response:
Raymond, Thank you for taking the time to share your feedback, we certainly regret we missed the mark on ensuring your complete satisfaction. Your valuable feedback will be shared with our management team so that we can look into improving the experience for our future guests. It is our hope to welcome you back so we may provide you with an experience that exceeds your expectations. General Manager
We were provided with linens upon check-in and required to make the bed. Very disappointing experience and the last thing you'd want to do after the day of driving.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
I recently stayed at the Extended Stay America hotel in Polaris, Ohio. We had reserved a non-smoking room. Our room smelled of cigarette smoke. It was so bad we went to the Target store next door and spent $10.00 on Febreeze. My sister suffers from allergies and the smoke smell made her miserable. They moved us across the hall to a new one that was cleaner, but still had the smoke also. The first room was very dirty, with trash on the floor and the floors were sticky. The pool also was closed for repair. I was highly dissapo... read more
Business response:
Emily, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with ... read more
NOT staying Here Again Needed larger beds to accommodate the number of guests in the room. The beds are too small to fit 2 people. The pull out sleeper sofa mattress was GROSS - stained and dirty. I booked the room for 4 people and only received linens for 2 people. I had to go down to the front desk to get more towels and the bedding for the sofa. Most places bring it to you. NOTHING fancy about this place. The kids were upset with the exercise room.
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.