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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very Disappointing, Clearly cutting corners We arrived well past the check in time ... they didn't have rooms ready...They didn't have enough staff set up to work to get the rooms ready on time. The toilet was clearly rigged so that it didn't fill completely with water. It required at minimum 3 flushes to completely flush down any matter in the bowl. Hence did NOT conserve water expenses for the owner. Odd smell throughout the building. Odd room set up. Would not return to this location.
Business response:
Thank you for the review of our hotel. Please accept our apologies for the problems you encountered during your stay. Your feedback has been shared with the concerned departments so that the issues are resolved as soon as possible. We hope to have another opportunity to welcome you back and provide you with a more favourable experience. Sincerely, Hotel Management
We stayed two weekends in a row. The toilet stopped up and flooded the room. It took multiple requests and a few hours to get a staff person to check it out. When she did come, she left without cleaning it up and we were asked to move into another room. In the meantime, we did not have a toilet to use. We paid for a room we could not use much of the time. There were no towels at the pool, and not enough towels in our room to accommodate our guests. If we needed anything at all (like shampoo, soap, etc.) we had to go get it o... read more
Business response:
Barbara, thanks for being our guest. We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Please clean up this place! Let me start with the front desk, it was often unmanned, you have to call from the front desk phone in order to get someone to come to the desk, never had to do that at any hotel. Next the room, it was pretty dirty, I had to question if linens were clean or not but didn't see any hairs on them. The place needs a good cleaning, there were crumbs and dirt all around and clearly no one checks under the bed cause some kid before left a toy truck and there were wrappers under the bed. The location is g... read more
Business response:
Thomas, we would like to offer our sincere apologies as we couldn’t provide you with a clean room and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Left dirty room not cleaned by anyone
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Room smells turmeric and cigarettes, linens are old and dirty white color, microwave not working. Curtains and handles are sticky greasy. Room is dusty.
Business response:
Suzette, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Stay somewhere else The room seemed run down. No glasses, cups, coffee pot, nothing in the room. The public restroom near the lobby was overflowing into the hallway. I can't believe we paid $218, for such poor accommodations.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Not what I expected. Was very unhappy with my stay. The breakfast was nothing more than coffee, pre-packaged muffins, and a granola bar. Don't get fooled when they claim your stay includes breakfast. For the same price I could have stayed at a surrounding hotel that seemed nicer but didn't offer breakfast. Also there was some drunk wrestling going on in the rooms above us until about 3 in the morning but can't blame the hotel for that one.
Business response:
We are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please accept our sincere apologies that you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Close to work The staff at the hotel wasn’t very knowledgeable or helpful. Only perk is that it’s close to the major corporations in Polaris. They have a free shuttle to the offices however it doesn’t run on a schedule even though one is posted
Business response:
Ross, thank you for your feedback. We want to apologize for failing to provide the level of service and comfort you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. On a positive note, we are happy you liked some aspects of our hotel. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.