This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dingy hotel. Bed was uncomfortable and sheets had some stains on them. I slept on top the covers with another blanket on top of my own that I pitched after in case of bed bugs. I received a discount through my insurance on this hotel or I would’ve never stayed here in the first place. Now I remember why. Also the room and hallways all smelled of smoke even though it’s a nonsmoking room.
Business response:
Thank you for being our guest and for taking time to leave feedback. We were disappointed to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Hotel Management
Do NOT use for long-term stay. We chose this hotel because we needed to stay in a certain location, and it was a last-minute reservation. Having stayed in these before, we did not expect grandeur, but knew it would at least be functional for one night. As it turned out, that was a lofty expectation. We had 4 children and 2 adults. Some of the children are too young to sleep in a separate room, even if it's adjoining, so suites work well for us. This suite promised 2 double beds, and a pull-out bed in the living space, alon... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Find another hotel When we entered the bathroom, dirty towels were hanging on the back of the door. The previous guest's key cards were still on top of the refrigerator-makes one wonder how "clean" the room actually is. Although the room info you could ask the front desk for any amenities I did not think this included a coffee pot, silverware of glasses. None of these items were in the "extended stay" hotel. Then to top of off, while I sat in the living room the morning of departure the maid walks in UNannounced and claimed ... read more
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while being here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. ... read more
Worst hotel I have ever stayed at. The room was advertised as having a queen size bed and it was a full size bed. The bed was hard as a rock. The bathroom was dirty. Had to wait several minutes for a front desk employee at check-in AND at check-out. The employees seemed annoyed to have to help me. I will never spend my money at an Extended Stay hotel again.
Business response:
Sarah, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
There was an odd odor in the room that we were staying in. There was hair on the sheets of one of the beds. Early the next morning of our stay there was an air conditioning cleaning crew that tried to get into our room, even though the do not disturb sign was clearly displayed. When complained at the front desk was simply told well, they aren't suppose to bother guests. Not much of an apology.
Business response:
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Receptionist didn’t know what she was doing.
Business response:
Julie, thanks for evaluating your stay. We apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
no housekeeping included They charge extra to make your bed or change your towels or any room cleaning
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We're delighted your stay was mostly positive although we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. Sincerely, Ho... read more
Terrible Terrible !!! Terrible , floor above me sounded like someone was running back and forth all night .. complained and the lady at the desk said sorry about that and nothing was done .. the floors were sticky and the carpet felt the same .. Disgusting ..
Business response:
Thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Nasty dirty hotel. Dirty filthy hotel. Non smoking room smelled like smoke. Housekeeping thought it would be nice to leave me a dirty cleaning glove on bathroom counter. Go somewhere else.
Business response:
Jd, please accept my apologies for the experience you shared in your feedback. I was disappointed to read you felt your suite was not in a spotless condition. We take pride in providing a clean, fresh environment for our guest, and I am sorry we overlooked something during your stay. We have discussed your feedback with our housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the to regain your trust in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.