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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was small and awkward. Not very clean. Kitchen floor was sticky. Needs updated. Had a problem with air conditioner but girl came and fixed it as soon as I called.
Business response:
Lori, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
The first room had broken AC. We were told that you have to turn the air temp up in order for it to cool down. Made no sense. The room was supposed be non smoking but smelled like an ashtray. They moved us to a different room late in the evening when they found that our room AC was frozen over. The new room was musty and damp ( two floors away btw). The linens they gave us for the pull out sofa were all bundled in a plastic bag and one of the bags was labeled “ Queen with burn hole”. There was a cigarette burn in it. We aske... read more
Business response:
Bill, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Poor smell
Business response:
Mike, thank you for your feedback. We are sorry your stay was compromised due to some unpleasant odor. Your comments have been shared with our housekeeping team, and we have asked them to make sure your room receives a deep clean to remove the smell. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
For starters, the room had a musty smell to it, even my toddler pointed out how weird the room smelled. The curtain closet door was dirty, and there was one very small trash can in the entire room (which happen to be in the bathroom). The bed was by far the most uncomfortable bed I’ve ever slept on in a hotel, and the king bed had 3 small pillows. When we called and asked for additional pillows, they offered linens and one extra pillow for the sleeper sofa but said we had to come down and get it from the front desk. The free... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your candid feedback as this helps us to improve the experience for future guests. We hope you give us ano... read more
Business response:
Christie, we apologize for the disappointing stay you had with us. We are sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The room smelled stale, the windows were filthy & the kitchen was totally empty. We had to request kitchen utensils & then go down & haul a huge tub of stuff back to our room. There aren’t any food disposals in the rooms so they have garbage cans which makes the hallway smell like garbage. The bed itself was eh, ok, but the comforter on top was awful. This place needs a major update. However, the front desk attendants were wonderful. So kind & polite!
Business response:
Thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you back this way. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Easy access from interstate plenty of places to eat close by. Staff should of communicated about stain on carpet in room343 instead of us believing it was blood stain an calling to report it. Our room was booked in advance and we felt that this should of been taken care off, rather than telling us their carpet cleaner was broken. Never again booking at Extended Stay America!!!
Business response:
Thank you for taking the time to review your stay with us. Although it is good to know you liked our location, we are sorry for the issues you had in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep... read more
This is the worst hotel I have stayed at in years. I travel extensively and stay at every hotel chain available. No coffee maker in room. Suite with Kitchen but not one dish, fork or anything. Staff unprofessional and stand offish. No daily maid service the first day (stayed 2). Non smoking room smelled like a smoking lounge. I have never written a poor review on a hotel- always positive ones to show support for hard working people and the extra effort but this was totally an unacceptable experience.
Business response:
Doug, we are sorry you experienced so many difficulties during your stay at our hotel. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback will be used as a trai... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.