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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I changed rooms as my first room was dirty the second room was no better. Even had leftover milk in the fridge
Business response:
Terri, we are sorry for the cleanliness issues you had in your rooms. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Problems came with cost savings Location good for my needs. More affordable than my conference site. Coffee available in lobby most times. No free shuttle but reasonably priced car service available. BUT...Front desk staff just OK in their welcome and service. Room adequate and clean, but blanket on bed worn - needed replacement. Water-saving device meant toilet didn’t flush most times. Had to lift tank top and lift stopper to flush most times. No permanent fix - they’ve had problems since the change. A/C drove me nuts tryin... read more
Business response:
Thank you for your feedback. We’re glad to know our location was ideal for your needs and that you were pleased with our affordable rates. However, we apologize for the difficulties during your stay with us. Your concerns have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Managem... read more
Dirty sticky floors, bathroom was sticky and smelled, food in fridge, dirty wet towels in the room, someone else’s socks under the bed. Not clean! Switched rooms and it wasn’t much better, I then switched hotels.
Business response:
Jamie, thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
poor welcome upon check-in dirty bathroom bathroom tub drain plugged with hair,dirty floors in bathroom couldnt tell about cleanliness of carpets in general dirty conditions
Business response:
Scott, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
I was on the 1st floor and could hear the people o I’ve me moving around and moving in the bed. My mother also heard loud noises as she was in the room as well. The breakfast was all from boxed food. No fresh items except offee. I had to go out to eat to eat natural items. No orange juice or water. I would not stay at an extended stay anymore. Front desk stafff as was nice.
Business response:
Moniqui, thank you for being our guest. We are sorry for the disappointment you had with our breakfast and regret the inconvenience caused due to the noise issue. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Horrible. Turn the information into the corporate office
Business response:
Darlene, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
They told me that they don’t take the trash out of the room but once a week. I thought that was gross. It also made me think that if they only take trash out of room once a week how often do they change sheets!!! Went to bathroom and it had no toilet paper. Not even extra rolls. I only finished my stay bc it was only for a night. I will not stay in an Extended stay again.
Business response:
Thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our policy to you upon arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team commun... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.