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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk service is exemplary. Its a cheaper hotel, but clean,but remember with it being semi apartment like,there are kids so noise and parking lot scares are the norm.
Business response:
Dear Brian, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you found us to be exceptionally clean. Every team member is committed to ensuring our guests have an excellent stay, so thank you for letting us know the areas that need improvements. We value your constructive feedback and hope to see you again. Until then, all the best with your travels.Sincerely,Hotel Management
Full kitchen set up was a plus.
Just wasn’t for us! The front desk was great but the room was very outdated with a very nasty tub. Coffee makers don’t already exist in room , you have to ask for one. The queen bed was very small.
Business response:
Dear Karen,Thank you for sharing about your experience at our hotel. We’re pleased to hear that our front desk staff made a positive impression during your visit. However, we regret that the room did not meet your expectations, particularly concerning the tub and the coffee maker availability. Your comments about the bed size are also appreciated, as they help us understand areas needing improvement. We are continuously working to enhance our facilities, and your input is invaluable in that process. We hope you will consider... read more
They need to make good break fast also stop being. Picky for the small things like there are no trash can in the room any where and they are asking customers to take their trash or they will charge fee also they want the customers to take the dirty towels it was a weird to here that lady at the front desk the first room they booked for me was a nasty one smelling bad the carpet had stains then asked the lady to give another room she did and gave me good one but small things need attention
Business response:
Dear Mohamed, We’re glad to hear that the second room met your expectations, but we sincerely apologize for the issues you encountered with the first room and other aspects of your stay. We appreciate your comments about the amenities and the breakfast, and we will review these matters to ensure a better experience for future guests. Your feedback is valuable, and we hope to welcome you back for a more enjoyable stay next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,640 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.