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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice front desk staff. Love the set up of the room.
Business response:
Dear Guest, Thank you for your feedback. We’re thrilled to hear you loved the room setup and that our front desk staff made a positive impression during your stay. Our team works hard to create a welcoming and comfortable environment, and it’s always rewarding to know we’ve succeeded. Your appreciation means a lot to us and encourages us to keep delivering great service. We truly enjoyed having you with us and look forward to welcoming you back to Extended Stay America with another pleasant stay!Sincerely,Hotel Management
The kitchen had no utensils, plates or glasses which I was expecting. Other extended stays have had this. It was empty. No shampoo, soap or basic toiletry items. Room was clean and staff was nice. Breakfast was bare bones with granola bars. I would rather just stay at a regular hotel with basic amenities next time
Business response:
Dear Guest,Thank you for sharing your feedback. We regret that the in-room amenities did not meet your expectations. We strive to provide a comfortable and convenient experience for our guests, and we apologize for any inconvenience caused by the lack of kitchen supplies and toiletries. Your comments regarding the breakfast options have been noted, and we will review them to ensure we offer a better variety moving forward. On a positive note, we are pleased you found the accommodations well-kept and the team welcoming. We ho... read more
Very good
The lasy working the desk was very nice. This place is am adequate stay.
Business response:
Dear Autumn,We're glad the front desk team provided a welcoming experience during your stay. Ensuring friendly and helpful service is something we take pride in. We appreciate your feedback on your visit and we always strive to enhance our accommodations for a more enjoyable experience. Thank you again for your feedback as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Ok hotel for a one night stay. Needs a deep clean I only stayed one night here at the Extended Stay. The room was ok. It is showing it's age. The kitchenette needed a fresh remodel. The carpets need a deep cleaning. The sheets were clean. Would I personally stay here again, probably not. Also the breakfast option were only grab and go stuff like apples, granola bars, and coffee.
Business response:
Dear Christopher, Thank you for your feedback. We appreciate you staying with us and sharing your experience. While we're glad you found the room and sheets clean, we understand your concerns about the carpets and kitchenette. We are continuously working on updates and will take your comments into consideration. Our breakfast is designed for convenience, but we’ll review options for improvement. We hope you'll reconsider and give us another chance in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,675 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.