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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff at the desk were friendly and helpful. We were disappointed that kitchens had no utensils, dishware, or cooking pans. They had to be requested and took hours to be available because the front desk was understaffed.. I'm not blaming the person at the front desk (she was kind and helpful), I'm blaming policy and lack of staff. Also, the advertised pool no longer exists.
Business response:
Dear Guest, We apologize for the inconvenience regarding the kitchen amenities and the pool. We’re working on improving our staffing levels to ensure that requests are fulfilled in a timely manner and that our policies align with guest expectations. We understand your disappointment and appreciate your patience. On a positive note, we’re glad to hear that our front desk staff was friendly and helpful. We hope to have the opportunity to serve you again and provide a better experience. Sincerely, Hotel Management
Nuce room. Smaller than i expected. Staff was gteat when you could find them. They had to many tasks for 1 perspn which kept them unavailable. Kitchen items were available upon request. I plan on staying again. The price is definitely unbeatable for what you get.
Business response:
Dear Guest, Thank you for your feedback. We're glad you enjoyed the room and found our pricing unbeatable. We appreciate your kind words about our staff and apologize if availability was limited at times — we are working on better staffing support to improve responsiveness. We're also pleased you found our kitchen item request system helpful. Your understanding means a lot, and we’re happy to hear you plan on returning. We truly value your business and look forward to welcoming you back! Sincerely, Hotel Management
Very clean and staff is awesome
Needs more attention to rooms
Business response:
Dear Guest, We apologize for the issues you experienced with the room during your stay. Cleanliness and comfort are our top priorities, and we take your comments seriously. We will address the areas that need attention to ensure that all our guests have a better experience in the future. We truly appreciate your input and hope you will give us the opportunity to welcome you back and provide a more pleasant stay next time.Sincerely,Hotel Management
Always a large room bathroom may be a little outdated but has all tge najor kitchen ammenities
Business response:
Dear Guest, Thank you for your feedback. We’re happy to hear you enjoyed the spacious room and found the kitchen amenities convenient for your stay. We appreciate your comments regarding the bathroom and will certainly look into updating it to enhance the guest experience. Our goal is to provide all the comforts of home, and we’re grateful for your insights. We would love to welcome you back to Extended Stay America in the future and ensure an even better experience for your next stay.Sincerely,Hotel Management
Not bad
Very clean, not soundproof
Business response:
Dear Guest,Thank you for sharing your experience at Extended Stay America. We are delighted to hear you found our accommodations clean and welcoming. We understand that soundproofing can be important for a restful stay, and we appreciate your feedback on this aspect. Your comments help us improve, and we hope to provide you with an even better experience during your next visit.Sincerely,Hotel Management
I loved the room! It was spacious and clean. Just about anything you need is available for the asking, except for strong coffee.. They only serve light roast. I found a coffee shop on the same road about 1/2 mile away, Sweetwaters, loved it! We were checked in and out by the Amy who made sure everything was to our liking and gave us extra towels and cups. Amy was absolutely the sweetest and made sure we knew we could come to her for any needs or concerns. She seemed to genuinely want us to have a good stay. She made us feel ... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,640 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.