This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel
Business response:
Dear Elise, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you for taking time out of your day to recognize our efforts. It was our pleasure to host your visit, and we hope to see you soon.Sincerely,Hotel Management
Enjoyed the use of fridge and microwave
This is a great location for shopping. It is disappointing to rend a room with a kitchenette and then find nothing in the cupboards. Everything had to be requested and carried from the check-in desk and some things were not available.
Business response:
Dear Albert, We pride ourselves on our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. We are disappointed that we did not meet all of your expectations. We have shared your review with our team to ensure an excellent stay for every guest. We appreciate you providing us with your feedback as we continually work to improve our guest experience.We hope to welcome you back to our hotel when you return to the area.Sincerely,Hotel Management
Nice and convenient
Business response:
Dear David, Thank you so much for your positive review. We are glad that everything went well during your stay, and that made for a memorable experience. It is always joyous to receive compliments about our service. We appreciate your remarks about the convenient location. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
This was my first experience with an Extended Stay property. My check in was pleasant enough. I think the property maintenance was somewhat less than ideal. The floor around the elevator and inside was kind of sticky. There was a wall torn out and exposed insulation and framing. It looked like it was in that condition for awhile. Limited number of luggage trollies available. Did not see any vending machines or ice dispensers. The room was ok for the one night stay but I don't think I would want to stay longer. The room is a ... read more
Business response:
Dear James, Thank you for taking the time to share your experience. While we are glad to hear your check-in was pleasant, we sincerely apologize for the maintenance issues you encountered, including the sticky floors and exposed insulation. Your comments regarding the limited luggage trollies, lack of vending machines, and absence of coffee in the lobby have been noted and will be addressed with our team. We strive to improve our facilities and amenities to enhance our guests' experiences. We appreciate your feedback and hop... read more
Had a great experience. Would stay again.
Very comfortable and I had everything I needed.
Business response:
Thank you, Clayton, for your fantastic review! We are thrilled you found your stay at Extended Stay America comfortable and had everything you needed. We look forward to welcoming you back for another great experience in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,604 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.