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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean but no necessities in the room The hotel wasn't bad at all - good area, clean, no carpets in the room. But what I was very surprised about is the complete lack of necessities in the room - no small shampoo or body wash, not a single plastic cup, no coffee machine. The note in the room was saying that you can request a "kitchen kit," but I didn't need a kit, I just needed a cup to drink some water, and there was none. They also should not advertise as "providing breakfast" as the breakfast was pretty much non-existent; ... read more
Business response:
Dear Julia, We’re sorry to hear about the lack of in-room essentials and your disappointment with the breakfast. Many items such as cups, kitchenware, and toiletries are available upon request at the front desk to ensure they are freshly prepared for each guest. We understand this may not have been clearly communicated and will work to improve signage and service. On a positive note, we’re glad you found the room clean and appreciated the location. Your comments are valued and help us improve. We hope to welcome you back for... read more
Not A Real Breakfast It was a room with a bed. Quite sparse. Tub was chipped, looked dirty bc of it. Also super slippery. They don't "serve breakfast" like they say. They have prepackaged muffins/bars/oatmeal. Not even real milk/cream/half and half for coffee. A real disappointment. Staff was nice though!
Business response:
Dear Melissa, Thank you for your feedback and for acknowledging the kindness of our staff we truly appreciate that. We’re sorry to hear that your experience didn’t meet expectations, particularly regarding the condition of the tub and the limited breakfast offerings. While we provide a grab-and-go style breakfast in line with our brand standards, we understand that it may not meet all guests’ preferences and will explore ways to enhance this experience. Your comments about room condition and coffee amenities have been shared... read more
Breakfast is almost non-existent but everything else was great.
Business response:
Dear Vicki, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed your overall stay and that everything else met your expectations. However, we sincerely apologize that our grab-and-go breakfast offering did not meet your needs. We understand how important a more substantial breakfast can be, and your feedback has been shared with our team as we continue to evaluate ways to enhance guest satisfaction. We truly appreciate your kind words and your honesty, and we look forward to welc... read more
Overall, service and accommodations were great. Updates to rooms were okay. For the price, as expected. Would I stay there again? Yes.
Business response:
Dear Greggory, Thank you for your thoughtful feedback and for choosing to stay with us. We’re pleased to hear that you found our service and accommodations to be great, and that the updates to our rooms met your expectations for the price point. It’s wonderful to know you would choose to stay with us again. This means a lot to our team. We continuously strive to provide a comfortable and welcoming environment for all guests, and your satisfaction is our reward. We truly appreciate your stay. We look forward to welcoming you ... read more
The Best Staff Member Who Genuinely Care! The highlight of my stay at this Extended Stay America Suites Columbus Polaris is the entire staff’s professionalism, friendliness, helpfulness, and actions that demonstrate “caring” for others. This attribute for this hotel is outstanding. To name a few staff members: Amy (front desk), Joseph (maintenance), Brandi (days front desk). I don’t have all the names, but overall the actions by the staff caused me to stay longer. Thank you!
Nice place to be when you need a hotel. Super friendly and helpful staff (especially Amy at the front desk).
Business response:
Dear Dr. Melveena, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your stay and found our hotel to be a nice place when you needed accommodations. It's especially rewarding to know that Amy at the front desk made a positive impression with her friendly and helpful service—we’ll be sure to share your kind words with her. Providing a warm and welcoming experience is our top priority. We truly appreciate your support and can’t wait to welcome you back to Extended Stay America. Sincerely, Hotel Manage... read more
I love the staff they’re so fukn amazing. They always go above and beyond great people can’t wait to stay again. This place is awesome.
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,691 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.