Extended Stay America - Columbus - Worthington

Business response:

Thank you for choosing to stay at our hotel. It’s good to know you were comfortable here and were impressed with the service provided by our staff. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us again soon! Sincerely, Hotel Manage... read more

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is a top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management 

Business response:

Veronica, thanks for being a guest at Extended Stay America. We are pleased to know you had a great stay with us and appreciated the efforts made by our staff. Your positive feedback will be shared with our team. Thanks for the review, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you liked the value we offer and our location was perfect for your needs. Having said that, we're sorry we did not exceed your expectations as we work very hard to provide excellent service to our guests. It is never our intention to disappoint a guest in any way so your comments will further motivate us to “step up our game.” On a more positive note, we appreciate reading about what we got right. We hope to have the opportunity in the future to impress you with the outsta... read more

Business response:

Thank you for choosing to stay at Extended Stay America. We are thrilled to know you enjoyed the comfort of your room and that our attentive associates left you with a good impression of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with Extended Stay America. As a valued customer, we appreciate your feedback and are delighted to know that you had a great stay. We take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you for your time and come visit us again soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you had an overall good stay, but we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our food & beverage team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for your kind review of Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management