Extended Stay America - Dallas - Coit Road

Business response:

Dear Guest, Thank you for sharing your kind feedback. It is wonderful to know your visits are consistently pleasant and that your experience continues to meet expectations. Our team works hard to create a welcoming and dependable environment, and comments like yours mean a great deal to us. We truly appreciate your continued support and look forward to welcoming you back to Extended Stay America again soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are so glad to hear you enjoyed a peaceful and pleasant visit, Melissa! It’s wonderful to know our team helped make your time with us so enjoyable. At Extended Stay America, we truly value hearing that guests feel comfortable and well cared for throughout their stay. Thank you for sharing your kind feedback—we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Tammy, We’re sorry to hear that your room was too hot during your stay. Your comfort is very important to us, and we regret that the temperature issue affected your experience. Our maintenance team has been informed and will inspect the unit to ensure proper climate control moving forward. We appreciate you bringing this to our attention and hope to provide you with a more comfortable stay next time. Sincerely, Hotel Management 

Business response:

Dear Tammy, Thank you for sharing your feedback with us. We’re truly sorry to hear that your stay was uncomfortable due to the room temperature and the difficulty in obtaining sheets or towels. This is not the experience we aim to provide, and we’re addressing these concerns with our team to ensure better responsiveness and guest comfort moving forward. Your input is greatly appreciated as it helps us improve. We hope to provide a much better stay next time. Sincerely, Hotel Management