Extended Stay America - Dallas - Coit Road

Business response:

Dear Jose, We sincerely apologize for the cleanliness issues you encountered in the room and bathroom. This is certainly not the standard we strive for, and we will address this with our housekeeping team to ensure improvements. We appreciate you bringing this to our attention. On a positive note, we’re glad to hear that you found the value for the price to be satisfactory. We hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management 

Business response:

Dear William, Thank you for your feedback! We’re thrilled to hear that you had a great experience with us. Our team works hard to ensure each guest has a comfortable and enjoyable stay, and we’re glad we could meet your expectations. We appreciate your kind words and look forward to welcoming you back to Extended Stay America for another wonderful visit soon! Sincerely,Hotel Management 

Business response:

Dear SHEDARRYLLE, Thank you for your kind words! We're so happy to hear that you love staying with us. Providing a great experience for our guests is our top priority, and we're thrilled that you enjoyed your time here. We truly appreciate your continued support and look forward to welcoming you back to Extended Stay America. Sincerely,Hotel Management