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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Wow - Marc, thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you at Extended Stay America - Dallas - Coit Road, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Robert, thank you for rating your stay at Extended Stay America - Dallas - Coit Road. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Not a first or second choice Is it that hard to clean and provide towels to the customers? The people were friendly, but failed at daily upkeep.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay. Please know, while our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, General Manager
Not bad for the price The full size fridge was a plus. But there's nothing to cook with in the room. I imagine it's available at the front desk though.
Business response:
Thank you for being our guest at Extended Stay America - Dallas - Coit Road. We are glad to know you enjoyed your overall time with us and liked our reasonable rates. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them. We will remind our team to communicate this more clearly going forward. We appreciate you choosing us and hope to welcome you back in the future. Sincerely, Gene... read more
My experience was very comfortable. Tha room was very clean
Business response:
Maria, it was a pleasure having you as our guest at Extended Stay America - Columbia - Stadium Blvd. We are happy your stay was enjoyable and you were impressed by the cleanliness of your room. Our Housekeeping team will be delighted to hear your compliment. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Business response:
Christina, thank you for being our guest at Extended Stay America - Dallas - Coit Road. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
What went wrong Gum was stuck to the side of the headboard, possible bed bugs. No small towels just medium and large
Business response:
Daniel, Thank you for being a guest in our hotel. We were extremely sorry to read about your experience regarding the lack of detail in your suite. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and pest control. As a precaution, the room you occupied will be professionally inspected and treated. Thank you again for bringing this to our attention, and we hope to welcome you back soon. General Manager
I initially had to change rooms because it was so filthy. There was food in the refrigerator, dirty towels, dirty tables, dirty toilet and no toilet paper. The front desk person was so overwhelmed. This was the worst experience I ever had to check into a room. Fortunately, after waiting, I was reassigned a room for which the front desk still had to clean in order for me to move in. After a bumpy start, we made it work. Some of the guests were overly friendly. One man tried to take from my pizza box and come into my room. Mo... read more
Business response:
Lynne, please accept our apologies for the housekeeping issues in your room and that no one responded to your concerns while you were here. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.