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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great if all you care about is a chap room. The room did not look to be old - yet the cabinets and counters were chipped up and damaged and very unappealing. Several areas were badly patched together with particle board and drywall screws - felt like a very cheap motel - not a business class hotel. The shower had no lip on the edge so water ran all over the bathroom floor. The staff although not unfriendly was not very knowledgeable about running - or apparently even staying in a hotel. I requested a coffee maker for my room... read more
Business response:
Please accept my sincere apologies for the service and maintenance issues you encountered while you were here. Your comments will be shared with the appropriate team members, so we can take actions to prevent these issues from happening again. We will be reviewing our guidelines to provide a better experience for every guest. We hope you will consider a return visit so we can make a much better impression. Sincerely, General Manager
very disappointed! made a reservation for stay of May 6 & 7. I came late( May 7, 2 am) and i found there is no room available at all even i booked through Expedia.com, unbeliable!. i almost begged to one of staff and she said there is a room uncleaned. i said yes and she cleaned about 2 am and i managed to get a room. the next day, one of staff charged again and charged back bulbula......so..
Business response:
We sincerely apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
Unless your desperate Front staff NEVER at front. Felt was being watched whole time. Was on 3rd floor & could hear talking & extreme laughing @ pool outside on ground level. Didn't feel comfy & welcoming!!!! It's NOT Expedia standards.
Business response:
Connie, thank you for choosing us. We regret not meeting your expectations and that the issues you encountered resulted in a disappointing stay. Your feedback and observations are important to us as we want to ensure we are delivering the best facilities and service to our guests. That being said, we apologize for the inconvenience you had while here. We hope you will allow us the opportunity to regain your trust. Sincerely, General Manager
not friendly I almost had no where to stay after i paid it online the hotel said they didn't ha've any rooms . the night sgift guy was very rude .. after he told me he had no rooms he finally found one and when I walked in there it had a bag of dog food sitting there the a.c. really didn't work so it was hot all night.. then to top it off I had found out he had charged my card $89.00 after I had already paid online... I asked the front desk in the morning to be accommodated and he said he couldn't do anything..
Business response:
Thank you for taking the time to review our hotel. The staff interaction you mention in your review concerns me very much. We pride ourselves in welcoming each of our guests, and I am sorry this was not your experience. Be assured I will personally follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thanks again, we hope you will give us another chance to serve you better. Sincerely, General Manager
Room Not Available! Booked my room several hours in advance, once I arrived they apologized and said unfortunately they didn't have a room available because their housekeepers never cleaned it!
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I regret that we do not have your room ready when you were checking-in. While our housekeepers may have overlooked this, our guest service representative at the front desk would be able to attend to them and make them cleaned and ready for you to check-in. I sincerely apologize that we've not met... read more
Steer clear First they couldn't find my reservation even know I had confirmation number, and my card was billed. Then they had to check 6 different rooms to find me one that had been cleaned. This all after waiting in the lobby for twenty minutes to get checked in while I had to keep running off drunk guys from trying to pick up my girlfriend in the car. Was the most horrible experience ever and I stay at a lot of hotels around the world.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I have used your comments to coach our staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
terrible, very run down with unfriendly staff free wifi very slow but can purchase wifi for faster rate broken shower mold in shower warm water, not hot water roaches dirty carpet staff unfriendly
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I will also make sure we are providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportu... read more
It felt like a really cheap hotel, bed was awful, hair in bath tub, did not like it one bit!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a clean room and great customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Experience was terrible, manager was great We needed a reasonably priced hotel for a last minute trip to Dallas so that's why we chose this hotel. The location is very close to the freeway and conveniently located near an Albertson's and CVS Pharmacy. The room was pretty decent and the facilities are good for the price. The vast majority of the staff was very polite and expedient in answering questions or fulfilling requests. The only hang up was that the woman working at the front desk (Lawren) was extremely rude and condes... read more
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.