This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bath room was not cleaned, no toilet paper. No battery TV remote control Dirty room
Business response:
Thanks for being our guest. We sincerely apologize for the housekeeping issues you encountered here. Your feedback is shared with the appropriate teams in an effort to improve our future guest experienced going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Terrible hotel When I came in at a late check in, there is a sign which says to press 0 on their outdoor phone, since no one was at the front desk.....and the phone didn't work. I couldn't get inside. After waiting outside and hoping that someone will come out, finally someone did and opened the door. I found a person who works there to check me in and my hotel room had a roach and there was no soap, no shampoo. All I got were apologies.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Overall we had a terrible experience and probably will never stay at an extended stay again. There was one lady there who was wonderful, super kind when we were checking in, and she even gave us a small upgrade. However, the negative things far outweighed this one positive. The biggest thing that was negative was that when we got to our room their were preexisting dirty sheets on the pull-out couch. We asked for clean sheets for the pull-out couch in the afternoon when we left to go somewhere. When we returned to the hotel l... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Manageme... read more
Room was not available and the staff was assigning rooms even though they were dirty since no housekeeping was available
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Very disappointing Unit did not have any toilet paper or hangers upon arrival. Were only 2 small pillows for a queen bed. Took a very long time to check in.
Business response:
Jeff, we apologize our facilities and service were not up to your expectations and the inconvenience these caused. We value your feedback as it will help us improve our guest experience moving forward. Please know, toiletries and other in-room amenities are available and complimentary at the front desk at any time. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Acted like they did not want to help me at all. Refuse to book me an appointment so I had to go in Expedia. I stood out in the lobby for 20 minutes waiting for somebody to assist me. Where's the experience at Extended Stay America ever
Business response:
Thank you for taking the time to review your stay. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We assure you that we have shared your feedback with our associates and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect f... read more
Wordt experiance of my life
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.