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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Choose wisely by not staying here There was no breakfast despite it being advertised upon booking and even on the paper they handed us at the hotel. Also advertised was that the rooms had plates and dishes, that was also a no. The overall experience was less than good. It’s close to the shops at willow bend but there are other hotels as well, choose those instead of this one.
Business response:
April, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I wouldnt know how this hotel was Booked a room through Orbitz. Received confirmation number from Orbitz. When I arrived to the hotel around 10:30pm, front door was locked. There was a phone out phone stating to dial 0 to reach the front desk. Dialed and informed the person on the other end I had a room booked. That's when she informed me there were no vacancies. And that online sites do not keep up with accurate vacancies. Getting to a hotel late at night after a long drive, only to be sent away was a huge disappointment.... read more
Business response:
Thanks for the feedback. We are sorry for the service issue you experienced and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
Bad business The roaches was bad there. And they dident wanna clean or refund me money..
Business response:
Deezy, thank you for staying with us. We are sorry for the "uninvited visitors" you reported while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It’s was extremely dirty . From the front door to the lobby floors elevator . And hair on the towels . And dirty dirt floor . Never again .
Business response:
Kellyann, thanks for sharing your review. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. We would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Don't Stay Here I will not stay there again. The room was dirty - missing remotes for the tvs.
Business response:
Desira, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Close to our home but will not put guests visiting No hair dryer, very basic. Not the place to put guests to our home up for one night.
Business response:
We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thanks for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Items from the previous guests were still in the room (orange juice, cups, bottles, etc), the air conditioner was not working, no towels in the bathrooms, no attendant at front desk, had to wait 35 minutes for someone to pick up the front desk phone.
Business response:
Thank you for your review. We are disheartened to read about the problems you encountered and hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. Please consider giving us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Dirty, ac did not work, not enough blankets. Called hotel to notify late check in, and they put me on hold for over 30 min. When arrived - waited 10 min for someone to show up on front desk. The room was terrible even though I am not that demanding. Could not increase AC more than 68 deg. Only one blanket. Back in the day Extended Stay was good hotel chain but few last experiences tell me to look for different options in future.
Business response:
Stevan, thank you for choosing our brand once again. However, we apologize for not meeting all of your expectations and regret the issues you experienced while you were here. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Do not recommend Housekeeping did a horrible job of preparing the room and the front desk clerk was not friendly and lazy.
Business response:
Thank you for sharing your experience. We appreciate you taking the time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.