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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did get the room we reserved. We reserved a room with 2 queen beds. We made our reservation over 2 weeks before. When we got there they said they didn't have any rooms with 2 queens but did with 2 full. So we had to take a room with smaller beds but at the same price. They said that somone had extented their stay so that trumped out reservation.
Business response:
Thank you for staying at our property and sharing your evaluation. We offer our apologies for not being able to accommodate you in the rooms you reserved, and we are sorry for it. Your concerns are discussed with the appropriate team in an effort to avoid such situations moving forward. Please consider selecting us again, as we would love the opportunity to make it up to you in the future. Sincerely, Hotel Management
Definitely geared toward extended stay... It was ok. Definitely liked the kitchen, but there seemed to be a lot of random noise at night (loud car music).
Business response:
Thank you for being our guest. We are pleased to know you liked our well-equipped kitchen, but we are sorry for the noise issue you encountered and regret it disturbed your rest. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Thanks again, and we hope to welcome you back in the future for a perfect experience. Sincerely, Hotel Management
The building was very nice. There are condos surrounding the hotel that are very similar to the structure. Almost feels like you live there.
Business response:
Kevin, thank you for being our guest. We are glad to know you had a great time with us and that our hotel met your expectations. Thanks again, and we hope to see you soon at Extended Stay America. Sincerely, Hotel Management
It just wasn't very nice and did not look like the pictures at all.
Business response:
Thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations for a stellar visit, so please accept our apologies for the issues which impacted your stay, making it less than comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Good expeirence. I have throughly enjoyed the stay
Business response:
Irfan, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Good Price. Pretty Standard Room. Only odd thing was the TV screen had been scratched up.
Business response:
Thank you for your kind review of Extended Stay America. We are delighted to know you had a comfortable stay in your spotless accommodation and that we were able to meet your expectations at a reasonable price. However, we regret the inconvenience you had with the television. On behalf of everyone here, we invite you to come by again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.