Extended Stay America - Dallas - Las Colinas - Carnaby St.

Business response:

Gregory, thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Bryce, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Rodrick, thank you for sharing your feedback. We are sorry your stay was not to your expectations and regret the inconvenience caused in your room. We have shared your concerns with the housekeeping and maintenance team to be more diligent in their efforts so that we can improve our future guests' experience. Please know, our in-room amenities such as toiletries and other bath amenities are kept at the front desk and are complimentary. We hope to host you back in the future so that we can make your next visit a memorable one... read more

Business response:

Shikira, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you liked our ideal location as well as our well-kept property. However, we are sorry for the smoke odor you experienced in your room. We have asked our housekeeping team to deep clean the room to remove the smell. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management