Extended Stay America - Dallas - Las Colinas - Carnaby St.

Business response:

Shikira, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you liked our ideal location as well as our well-kept property. However, we are sorry for the smoke odor you experienced in your room. We have asked our housekeeping team to deep clean the room to remove the smell. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Nagesh, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Cassandra, thank you for choosing to stay at Extended Stay America during your visit to Extended Stay America. We are delighted to know you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're glad to know you liked having the kitchen in your room, but we're sorry for the maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned team in order to fix the problem immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know our location worked well for your needs and that you found us to be a good value. Thank you again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management 

Business response:

We appreciate you for taking the time to post a review of Extended Stay America. It’s great to know you had a nice time with us and that you were impressed with the great value we offer. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management