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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled of stale smoke. Carpet had stains. Bathtub tile is old and worn. There was a huge water bug in my room on my second night.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Confused The lady at the front desk must have been new, she charged me 100 deposit and said it would be refunded. However, I haven't seen the redund hit my account. They've never charged me a deposit before and I've stayed there several times.
Business response:
Dear LINDA, thank you for always choosing to stay with us and for the review. We are so sorry for the unexpected incidental charge. Please know any unused portion will be released back into your account upon departure. This can take your bank up to a few business days to complete. Please, however, reach out to us directly at the hotel and we will be happy to check on the status for you. Thank you for being our guest and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Bryce, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
It was ok
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Could do better The room shows signs of being dated and could use some maintenance. The bathtub is cracked and the soap dish has been jerry-rigged. The first room I was given had not been cleaned. They did make amends in providing ma an upgrade. The only toiletry item that was available was shampoo. No soap or conditioner, no tissues and you could read through the translucent TP.
Business response:
Rodrick, thank you for sharing your feedback. We are sorry your stay was not to your expectations and regret the inconvenience caused in your room. We have shared your concerns with the housekeeping and maintenance team to be more diligent in their efforts so that we can improve our future guests' experience. Please know, our in-room amenities such as toiletries and other bath amenities are kept at the front desk and are complimentary. We hope to host you back in the future so that we can make your next visit a memorable one... read more
One of the lady in front office poor customer service skills.
Business response:
Gregory, thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.