Extended Stay America - Dallas - Lewisville

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had in your previous room and ensure you rest of the stay was a comfortable one. The feedback for the odor is shared with our housekeeping team to do deep cleaning of that particular room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Izak, thank you for your excellent review of Extended Stay America. We’re thrilled to know you loved our well-maintained hotel and that overall you enjoyed your time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Jamarsa, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Theresa, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Mike, thank you for posting your kind review of Extended Stay America. We are glad to read you liked our affordable rates and that you were impressed with our convenient location which was perfect for your needs. We hope you will plan on staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing feedback about your our hotel. Please accept our apologies for failing to provide you with a spotless room upon arrival. We know that a freshly cleaned room sets the tone for a wonderful stay, and we regret that this was not your experience. We hope you will consider returning to our hotel the next time you are in the area. Sincerely, Hotel Management