This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff should be nicer with customer I got my reservation thru Expedia, Expedia forgot to pay hotel that make my check in never finish, I have to call Expedia so they can talk to each other and I have to stay there to wait forever I extended another day for my staying in the hotel, receptionist didn’t find out my reservation he continued to knocked my door and have me came down for nothing cause he finally found it just because Expedia have different name on my reservation And receiptionist was very rude with customer he acte... read more
Business response:
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, Hotel Management
It was a dark and stormy night. No, really. I did not get to interact with the staff other than check in and out, but they were courteous and professional. It was late and I accidentally booked a smoking room, (it was all they had open). Great news if you are a smoker. Good news for me, it didn't smell like a smoking room. Most smoking rooms have that "funk", that smells like the last guest smoke four packs of Parliments. Good news if you are disabled. There bathroom was wheelchair accessible, toilet and tub. If you have rea... read more
Business response:
Dana, We're happy you enjoyed your stay at Extended Stay America, However, after reading your comment, it seems our front desk personnel failed to communicate to you about our kitchenware policy. Our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. We regret the inconvenience caused and ensure clear communications going forward. We look forward to welcoming you back soon. Sincerely, Hotel Management
Would stay again Good experience with this location no problems relaxing stay
Business response:
Anthonry, thanks for being our guest at Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. ! It was a pleasure having you as our guest, and we look forward to welcoming you back! Sincerely, Hotel Management
Business response:
Thank you for leaving us a rating. We hope to have another opportunity to welcome you back soon to our hotel. Sincerely, Hotel Management
Breakfast was described as "light". I guess that is one way to describe cofee and instant oatmeal.
Business response:
Roger, thank you for choosing our hotel. Although you had an overall good stay, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. Please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Business response:
Erica, thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Roy, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Business response:
Gary, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
Martha, we are delighted you had a pleasant experience at Extended Stay America - Dallas - Lewisville. Thank you for taking the time to share your kind rating. Please come and see us again soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,089 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.