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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Christmas Eve in Dtown I will not be returning here to stay again
Business response:
We appreciate you choosing our hotel while here to celebrate the Christmas Eve. Although you were satisfied with our service and facilities, we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Business response:
Antonio, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
Business response:
Aida, we can’t thank you enough for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Bad honeymoon we Booked a room there for a pre honeymoon my wife and I got married on Friday night. We didn’t actually get to stay there because there were no clean rooms available. The customer service was terrible, the receptionist was very rude she had no sympathy and didn’t really try to help in anyway. She didn’t want to let us in at first but when we made it in she asked to leave and said she couldn’t help us. I have never had such poor customer service.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Additionally, we are sorry for the service issues you experienced. Your feedback will be shared with our management team to ensure a better outcome going forward. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
My night there was ok. Slept well. Needs to update checkout time online it says noon but checkout is at 11am
Business response:
Thank you for staying with us. We are glad to read you had a comfortable time with us. Please note, our hotel website clearly states about our offerings. We regret the inconvenience caused and hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for the nice rating of Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Staff should be nicer with customer I got my reservation thru Expedia, Expedia forgot to pay hotel that make my check in never finish, I have to call Expedia so they can talk to each other and I have to stay there to wait forever I extended another day for my staying in the hotel, receptionist didn’t find out my reservation he continued to knocked my door and have me came down for nothing cause he finally found it just because Expedia have different name on my reservation And receiptionist was very rude with customer he acte... read more
Business response:
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, Hotel Management
It was a dark and stormy night. No, really. I did not get to interact with the staff other than check in and out, but they were courteous and professional. It was late and I accidentally booked a smoking room, (it was all they had open). Great news if you are a smoker. Good news for me, it didn't smell like a smoking room. Most smoking rooms have that "funk", that smells like the last guest smoke four packs of Parliments. Good news if you are disabled. There bathroom was wheelchair accessible, toilet and tub. If you have rea... read more
Business response:
Dana, We're happy you enjoyed your stay at Extended Stay America, However, after reading your comment, it seems our front desk personnel failed to communicate to you about our kitchenware policy. Our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. We regret the inconvenience caused and ensure clear communications going forward. We look forward to welcoming you back soon. Sincerely, Hotel Management
Would stay again Good experience with this location no problems relaxing stay
Business response:
Anthonry, thanks for being our guest at Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. ! It was a pleasure having you as our guest, and we look forward to welcoming you back! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 4.4 star rating with 669 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.