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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Welcome to Extended Stay America - Denver - Airport! We are the perfect location for business travelers, students, tourists and those relocating to the Aurora, CO area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-70 and is 14 miles from the Denver International Airport. From our location, you can easily visit local attractions such as Cherry Creek State Park, Wings Over the Rockies Air and Space Museum, the Denver Botanic Gardens and the De... read more
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bien
Problems with check in- couldn’t find my reservation even with the confirmation number I had from Expedia. Motel was near the freeway and the room was extremely noisy until 2am.
Business response:
Dear James, Thank you for your feedback. We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests. Unfortunately, all inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if you need further assistance, please feel free to reach out to us directly... read more
Good service, comfort was iffy. We were promptly checked in however the first room we were sent to was clearly occupied, luckily no one was inside but there was change, food, etc everywhere and the room was dirty. We were promptly placed in another room however the bed was not comfortable at all. Good service and ok rooms for a hotel needed for only one night.
Business response:
Dear Chloe, Thank you for taking the time to share your experience. We apologize for the oversight in assigning you an occupied room, and we have addressed this issue with our front desk team to prevent any recurrence. However, we appreciate your feedback regarding the bed comfort, and we'll look into making improvements. It's great to hear that you found our service satisfactory, and we hope you'll give us another chance to provide you with a more enjoyable stay.Sincerely,Hotel Management
Good for one night
Business response:
Dear BARBARA, Thank you for taking the time to provide feedback on your recent stay with us. We understand that you felt that our hotel was only good for one night, and we apologize for any disappointment caused. We strive to provide a comfortable and enjoyable experience for all our guests, regardless of the length of their stay. We appreciate your feedback and will use it to enhance the overall guest experience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should alway... read more
Too hot.... The front desk employees were nice. When I got into the room, the 2 burners on the electric stove were on and on high. I tried to call the office to let them know, but no one picked up. In the morning, when I left, I was going to tell them, but there was no one at the front desk. I waited a few minutes and called out, but no response...so I left. I would not stay there again.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to Denver. We appreciate your compliment to our front desk associates; however, we apologize for the issue you encountered in your suite. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. Moreover, we regret our team was not as responsive as they should have been in addressing your concer... read more
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 4.3 star rating with 782 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.