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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok today Service desk has always been very good and accommodating. But the room this time was below average: 1) Pillows and bed sheets were not changed (hair and dirt) 2) Bathroom / room was not disinfected. 3) There is a small mouse in my room. 4) Room smells like a dog.
Business response:
Dear JORGE, Thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for each of our guests, so we genuinely regret the issues that compromised your enjoyment. We have noted your insights regarding the room's conditions. Although, we follow strict standards regarding the cleanliness and pest contol of our suites and the entire hotel, we will review these matters with the appropriate individuals to reinforce our service standards and prevent future occurrences. On ... read more
Laundromat Only one laundry (washing) machine is working.
Laundry taken out by unknown guest. Could have been perfect, if my laundry wasn't taken out of the washer and dumped on the table by one of the guests. If some of the guests staying here can do that, what other mischief can they do. Not safe.
Business response:
Dear JORGE, We're delighted to hear that your stay at Extended Stay America had the potential to be perfect! We apologize for the inconvenience regarding your laundry. Rest assured, we take the safety and security of our guests seriously, and we'll look into ways to prevent similar incidents in the future. Thank you for bringing this to our attention, and we look forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,410 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.